Client Servicing Director

3 days ago

Dublin, Dublin City, Ireland Vistra Full time

Vistra Overview


At Vistra, we believe that our clients have the power to change the world and achieve great things for global progress. Our purpose is to remove friction caused by global business complexity, enabling our clients to reach their goals without obstacles.


We are committed to building a culture where our people can collaborate effectively. This involves creating an environment where everyone can work together and take action towards common objectives.

As a Client Servicing Manager at Vistra, you will play a vital role in this endeavor. You will be responsible for delivering reporting and administration services to a portfolio of aviation clients.


Purpose of Role


The primary responsibility of this role is to oversee the delivery of reporting and administration services to a portfolio of aviation clients. This includes ensuring timely completion of tasks and maintaining effective communication with internal and external stakeholders.


  • Assist in onboarding new clients, including coordinating the incorporation of legal entities when necessary.
  • Serve as the main point of contact for internal and external stakeholders for client portfolios on a daily basis.
  • Oversee all aspects related to transactions, including documentation and administration tasks.
  • E nsure timely completion of client reporting deadlines and address any ad-hoc client requests promptly.
  • Conduct commercial reviews of transaction agreements to gain a deep understanding of all transaction aspects and coordinate with the Accounting team to determine appropriate accounting methods.
  • Be accountable for reviewing and approving ongoing servicing activities provided to clients, including monthly investor reports, debt reports, and coordination with the Accounting team to ensure timely delivery of management accounts, annual financial statements, corporate income tax returns, regulatory returns, and VAT returns for clients.
  • Perform investor/debt reporting duties for clients, including:
  • Oversee reconciliation of servicer reports to bank accounts and monthly reports.
  • Manage all aspects of cash management:
  • Oversee and monitor receipt and disbursement of funds through to settlement.
  • Execute funds transfers to/from accounts as required.
  • Oversee daily cash reconciliation of client operating accounts through to resolution.
  • Prepare all required reporting (daily, weekly, monthly, and quarterly) within required deadlines; specifically prepare Monthly Investor/Debt Reports following strict application of cash flow waterfall procedures and checklist.
  • Distribute the Monthly Investor/Debt reports within strict deadlines.
  • Maintain excellent working relationships with clients.
  • Be responsible for internal control of client reporting and administration processes in use; identify opportunities for process improvement and efficiencies, and implement change.
  • Assist the Accounting team in the annual audit process and tax compliance work, ensuring review for any deliverables as required.
  • Organize, prepare agendas for, and take minutes of board meetings and annual general meetings (AGMs).
  • Attend and participate in client board meetings and AGMs as required (e.g., to present financial results), and subsequently file financial statements with the CRO.
  • Liaise with the internal company secretary and compliance department, and the client, in relation to corporate filings to ensure compliance with Irish law and any contractual obligations.
  • Maintain excellent working relationships with third parties such as Revenue Commissioners, Companies Registration Office, Auditors, Tax advisors, Legal advisors, and banks as required.
  • Assess client profitability.
  • Ensure clients are billed in accordance with agreed terms.
  • Ensure achievement of targets and KPIs as agreed with directors.
  • Escalate any issues related to client or staff delivery to directors.
  • Perform ad-hoc duties as assigned from time to time.

Attributes/Technical Skills


  • Excellent communication (written and verbal) and client servicing skills.
  • Strong time management skills with a proven ability to multi-task and meet deadlines.
  • Results-oriented.
  • Highly organized with an eye for detail.
  • Resourceful, independent, and strong problem-solving abilities.
  • Team player with flexible and hands-on approach where required.
  • Analytical mindset with ability to identify opportunities for leaner, consistent processes which promote accurate data capture.

Relevant Experience


  • Experience in the corporate services industry or accounting practice.
  • Financial services experience will be a significant advantage, ideally in structured finance and/or aircraft leasing.

Company Benefits


Benefits vary depending on location but include a discretionary bonus, generous holiday allowance, and pension.

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