Emea Client Services Director

4 days ago


Dublin, Dublin City, Ireland Ziff Davis Full time
Job Description

As a Client Services Vice President, you will oversee the assigned Technical Account Managers for your region.

The ideal candidate will be located in EMEA or APAC and possess an uncanny ability to multi-task and independently prioritize their time to maximize business and customer benefit.

They will be able to interact effectively across a wide range of functional roles and problem spaces, and will possess tremendous attention to detail.

They will be able to work in an extremely fast-paced, highly ambiguous, rapidly evolving environment.

The ideal candidate must be able to communicate effectively with technical and non-technical groups across multiple geographies and develop strong customer relationships.

Key Responsibilities:

  • Provide support, leadership, and growth for the Technical Account Managers that report to you in your assigned region.
  • Represent our Clients and Sales team within the Ookla product development cycle.
  • Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed.
  • Engage with Director and C-Level executives in support of their business needs.
  • Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities.
  • Participate in customer requested meetings (onsite or via phone).
  • Continually develop your own knowledge and application of new technologies to support and enable growth of our customers.
  • Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla's data products.


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