VP Client Services EMEA

3 weeks ago

Dublin, Dublin City, Ireland Ziff Davis Full time


As a Client Services Vice President, you will oversee the assigned Technical Account Managers for your region.

The ideal candidate will be located in EMEA or APAC and possess an uncanny ability to multi-task and independently prioritize their time to maximize business and customer benefit. They will be able to interact effectively across a wide range of functional roles and problem spaces, and will possess tremendous attention to detail. They will be able to work in an extremely fast-paced, highly ambiguous, rapidly evolving environment. The ideal candidate must be able to communicate effectively with technical and non-technical groups across multiple geographies and develop strong customer relationships.

Responsibilities

  1. Provide support, leadership, and growth for the Technical Account Managers that report to you in your assigned region.
  2. Represent our Clients and Sales team within the Ookla product development cycle.
  3. Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed.
  4. Engage with Director and C-Level executives in support of their business needs.
  5. Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities.
  6. Participate in customer requested meetings (onsite or via phone).
  7. Continually develop your own knowledge and application of new technologies to support and enable growth of our customers.
  8. Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla's data products.
Requirements
  1. 10 - 20 years of enterprise-level, technology-related support or account management experience.
  2. Experience managing a technical sales team.
  3. Experience in the Telecommunications market.
  4. Exceptional customer focus and bias for action.
  5. Experience supporting nascent products/services into new markets is strongly desired.
  6. Adept at establishing and developing relationships across customer organizations.
  7. Strong technical problem-solving skills with a demonstrated ability to adapt to new technologies and learn quickly.
  8. Experience visualizing big data to demonstrate value and quality to customers.
  9. Familiarity with internet, cellular, and broadband technology and infrastructure.
  10. Experience with RAN/RF.
  11. Self-motivated with a track record of appropriate urgency and follow-through.
  12. Strong verbal and written communications skills with both clients and internal audiences, able to effectively communicate across all levels of the organization.
  13. Knowledge and expertise with Ookla's product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings.
  14. Ability to travel regularly to meet and connect with clients in the region.
  15. Strategic thinker with the ability to see/understand the big picture.
  16. Global business experience, with special focus on supporting the needs of an international customer base.
  17. Technical Program or Project Management experience a plus.
  18. B.A./B.S. degree or equivalent, Master's degree or international business education a plus.
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