Office & Customer Support Specialist

4 weeks ago

Limerick, Limerick, Ireland Full Stack Energy Full time

ResourceKraft is recruiting an Office & Customer Support Specialist. We are looking for an enthusiastic person to work with our small team to support our customers, our engineering and operations team, sales, and accounts.

The Role

Customer Support

  • Be the frontline contact for all customer communications, ensuring proactive resolution of customer requests.
  • Manage customer support desk for software product.
  • Build and promote strong, long-lasting positive customer relationships.
  • Manage and own the service delivery process from order through to installation.
  • Contractor and supplier management.
  • Stock management, including delivery and shipping management (customs payments, etc.).
  • Hardware configuration and management, including asset tagging and SIM management.
  • Software setup in line with customer installations or requests.
  • Schedule and support site visits for our contractors, including coordination of RAMS.
  • Maintain installation records, supplier portal management, and job tracking/scheduling platform.
  • Work with technical support to put solutions in place concerning customer issues.
  • Ensure timely scheduling, job cost calculation, invoicing, and customer follow-up to ensure customer satisfaction.
  • Categorize service issues and work to reduce recurring issues.

Office Support
  • First point of contact for visitors, clients, and employees (onsite and over the phone).
  • Ensure that the daily operation of the office runs smoothly and efficiently.
  • Health & Safety Coordination with external consultants.
  • Provide general administrative support to the team.
  • Accept post and deliveries for orders placed.
  • Order office, canteen, and cleaning supplies, stocking the fridge, return recycling.
  • Gather monthly invoices and log into portals to ensure these invoices go to finance.
  • Bookings & event support.
  • Check accuracy of orders and invoices, process and track purchase orders.
  • Assist with sales invoicing and supplier payments.
  • Develop and adhere to KPIs in line with best practice.
  • Be part of a continuous improvement culture.
  • Perform ad hoc duties as assigned.

What you will need:
  • Fluent in written and spoken English.
  • Minimum 4 years' experience working in customer support, administrative or sales/purchasing administration or office management.
  • Strong interpersonal and relationship-building skills.
  • Strong organization, planning, and prioritization skills.
  • Proven ability to work to deadlines, be adaptable, and multitask.
  • Be a team player with a high level of dedication, attention to detail, and be a proactive problem solver capable of working on their own initiative.
  • Detailed knowledge of Microsoft Office (Word & Excel) with an emphasis on Excel.
  • Comfortable working with technology.
  • Ability to perform tasks methodically and consistently.

Location:
  • 4 days onsite in Limerick & day 1 WFH.

Benefits
  • Competitive pay scale.
  • Regular salary/performance reviews.
  • Work with a small team.
  • Income Protection & Death in Service Benefits.
  • 23 Days annual vacation plus a ME day.
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