Client Service Manager
4 weeks ago
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Project Management Responsibilities:
- Project management of restructure and transition activity.
- Identify, document and manage client related risk issues ensuring adherence to corporate risk management protocols.
- Proactively work with the client and internal partners to automate manual processes and minimise risk.
- Identify and address service issues, ensuring timely escalation.
- Timely delivery of client invoices and collection of associated fees.
Skills/Qualifications:
- Experience in the financial services/asset servicing industry.
- Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge, delivery of solutions, and responsiveness.
- Analytical/problem solving through organisation and time management.
- Ability to build strong internal and external networks to assist in the timely resolution of client enquiries/issues.
- Initiative to independently accomplish tasks and make decisions.
- Manage multiple priorities considering client impact, timeframe complexity, and risk.
- Ability to represent Northern Trust in external meetings and the client in internal meetings.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies Build your career with us and apply today. #MadeForGreater
Reasonable Accommodation:
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
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