Customer Experience Specialist

4 weeks ago

clare claremorrisswinford municipal district ireland Eflexes Full time

In line with ongoing business growth, we have a superb opportunity for Customer Experience Specialist with a long-established Shannon, Co. Clare based multinational manufacturing client. The position will be offered as a full-time permanent role offering a very attractive package and hybrid working.

Job Overview

This position entails understanding the customers' needs, identifying new sales opportunities through calls and emails, and helping Key Account Managers close sales deals. It also includes delivering first-line support to valued customers, distributors, and regional sales staff in our markets with reference to multi-disciplined processes including quotations, sales order processing, system set-up, and maintenance. This role is the main point of contact for the customers, to resolve queries and provide solutions in partnership with staff in sales, operations, supply chain, distribution, and finance departments.

Duties and Tasks

  • Developing new sales opportunities using outbound cold emails, cold calls, and lead follow-ups.
  • Communicating with customers to understand their needs and requirements and identify sales opportunities.
  • Explaining and demonstrating the functions and features of products and services.
  • Maintaining and improving the database of prospects.
  • Keeping up to date with product and service information and competitor offerings.
  • Being the main point of contact for the customer/distributors/regional sales staff.
  • Understanding client demand both direct and through distribution, regularly analyzing and anticipating future trends, and inputting any insights into demand planning.
  • Maintaining an open backlog to avoid customer supply issues.
  • Processing customer purchase orders accurately and in a timely manner.
  • Working with the customer to resolve queries and provide solutions using the CRM or other business tools.
  • Processing quotations in accordance with customer requests.
  • Ensuring the integrity of customer profiles on both ERP and CRM systems.
  • Managing consignment.
  • Handling customer pricing, credit, and returns processes.
  • Liaising with supply chain, production, distribution, and finance to update on customer requirements.
  • Assisting colleagues as the business demands and providing backup during times of leave.
  • Taking responsibility for other duties defined by the business that may be required from time to time.
  • Optimizing work procedures as part of our ongoing continuous improvement.
  • Supporting key account managers to provide excellent service to our customers.
  • Participating and supporting customer-centric team initiatives.
  • Providing training and support to new team members.

Criteria Skills

  • The successful candidate will have strong problem-solving skills with a can-do attitude and is interested in a challenge.
  • Self-Motivation: Demonstrates a high level of initiative and independence in pursuing goals and tasks.
  • Collaborative Spirit: Works well with diverse teams while maintaining individuality.
  • Resilience: Maintains focus and determination in the face of setbacks or challenges.
  • Visionary Leadership: Inspires and motivates others with a clear and compelling vision.
  • Independent Decision-Making: Confidently makes decisions without needing constant guidance or approval.
  • Creative Ideation: Generates original ideas and concepts that push boundaries.
  • Critical Thinking: Analyzes situations and problems from multiple perspectives to find the best solutions.
  • Innovative Problem-Solving: Uses out-of-the-box thinking to tackle complex challenges.
  • Effective Communication: Clearly articulates thoughts and ideas, even when they differ from the norm.
  • Adaptability: Comfortable with ambiguity and quickly adjusts to new situations and environments.
  • Continuous Learning: Actively seeks out new knowledge and experiences to enhance skills and perspectives.
  • Accuracy and attention to detail.

Education & Experience

  • Minimum 3 years professional experience in a detailed and complex Inside Sales, Customer Service, or Sales Support position within a multinational company is essential.
  • Experience of working with JD Edwards or related ERP systems.
  • Experience of working with CRM systems is an advantage.
  • Proficient in the use of Microsoft Office packages.
  • Third-level qualification in Business or equivalent discipline is an advantage.

The Person

The ideal candidate will be a confident, articulate, and professional solution provider. He/she will have the ability to work on their own initiative while also working as part of a team. The person will have an interest in troubleshooting, process improvement capability, ability to engage and work effectively with people at all levels within and external to the Company, and capability to handle pressure when situations require. Willing and wanting to work in an environment that allows initiative and requires flexibility.

Travel

  • Ad hoc travel may be required to support the business requirements.

Skills:
Supply Chain, customer interface skills, JDE, CRM, Customer Support, Pricing

Benefits:
Health insurance, Pension, Bonus, Hybrid working

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