Group Reservations Agent

5 days ago


Dublin, Dublin City, Ireland TN Ireland Full time

Social network you want to login/join with:

Group Reservations Agent, Cork Airport Business Park

Client: Trigon Hotels

Location: Cork Airport Business Park, Ireland

Job Category: Other

EU work permit required: Yes

Job Reference: 00e428f8a7e8

Job Views: 8

Posted: 15.03.2025

Expiry Date: 29.04.2025

Job Description:

Location: Central Reservations Office, Cork Airport Hotel, Cork Airport, Co. Cork T12 RPP9

Employer: Trigon Hotels - Cork Airport Hotel | Cork International Hotel | Metropole Hotel.

Description of Role:

We are looking for a full-time Group Reservations Agent to join the Trigon Hotel Group's Central Reservations Office based in the Cork Airport Hotel in Cork. This role will suit an organised person who enjoys learning and working in a fast-paced environment. The role will be part of a team within an office environment. You will work with colleagues, team members, and managers to achieve department and organisational goals.

Main Duties Include:

  1. Provide exceptional customer service for clients at enquiry stage and beyond for all properties within Trigon Hotels.
  2. Handle all reservation queries as per the company's mystery shopper standard, ensuring all relevant questions are asked to ensure accurate reservation details are recorded.
  3. Achieve forecasted revenue targets for the organisation as a team.
  4. Understand all promotions, packages, and pertinent information.
  5. Good communication skills, ensuring all requests and queries from the Hotels are dealt with in a timely and accurate manner.
  6. Understanding of Hotel PMS Systems; however, full training will be provided.
  7. A good working knowledge of Word, Excel, Outlook, and Hotel PMS systems.
  8. Previous experience in a call centre or hotel reservations role.
  9. Good customer service skills.
  10. Organised with the ability to work to deadlines and strong attention to detail.
  11. Good communication skills, both written and verbal.
  12. Ability to work independently and as part of a team.

Benefits:

  1. Competitive rate of pay.
  2. Relocation assistance.
  3. Access to our Company Pension Scheme.
  4. Employee referral bonus.
  5. Friends & Family discounts across our restaurants.
  6. Special rates in our hotel accommodation.
  7. Paid internal and external training days.
  8. Access to trained Mental Health First Aiders.
  9. Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month.
#J-18808-Ljbffr
  • Reservations Agent

    5 hours ago


    Dublin, Dublin City, Ireland Clayton Hotel Burlington Road Full time

    Reservations Agent – Clayton Hotel Burlington RoadWe have a fantastic new vacancy for a Reservations Agent in the iconic Clayton Hotel Burlington Road.Ideally located within Dublin City Centre, 15 minutes from St Stephen's Green. With 502 guest bedrooms this role would ideally suit an Experienced Receptionist or Hotel Reservation's Agent looking to move to...


  • Dublin, Dublin City, Ireland MHL Hotel Collection Full time

    Join to apply for the Cluster Reservations Agent role at MHL Hotel Collection.MHL Hotel Collection is currently recruiting for a Hotel Groups Reservations Agent to join our expanding Cluster Reservations Team based in The Spencer Hotel, IFSC, Dublin 1. This is an exciting position in a busy reservations department, so we are looking for someone with a...

  • Reservations Agent

    4 weeks ago


    Dublin, Dublin City, Ireland The Firm Full time

    This luxury resort in Co Carlow is currently recruiting a Reservations Agent to join their team. This role is responsible for managing the rooms reservation process for both individual and group bookings as well as assisting the Reservations Manager with all aspects of the Reservations Function daily. Responsibilities include: Assist with meeting and...

  • Reservations Agent

    5 hours ago


    Dublin, Dublin City, Ireland The Ashling Hotel Full time

    Reservation Agent - Ashling HotelObjective of the RoleWorking with the Reservations Manager and Revenue Manager, the Reservation Agent will act as the main point of contact for guest bedroom bookings.General Duties:Opera KnowledgeEnsure all guest bookings are entered correctly and communicate any requests with the relevant departments.Ensure GDPR is adhered...


  • Dublin, Dublin City, Ireland Mercantile Group Full time

    Join to apply for the Sales & Reservations Agent role at Mercantile Group.The Mercantile Group is one of Ireland's leading hospitality and entertainment groups with over seven unique venues based in Dublin City Centre, including Café en Seine, Opium, Pichet, NoLita, Whelan's, and The George, and soon to include The Mercantile Hotel. We are committed to...

  • Reservation Agent

    3 weeks ago


    Dublin, Dublin City, Ireland Brooklodge Full time

    Join to apply for the Reservation Agent role at BrookLodge & Macreddin VillageJob Overview:BrookLodge & Macreddin Village is seeking a detail-oriented and customer-focused Reservation Agent to join our team. In this role, you will be responsible for managing guest reservations efficiently while delivering exceptional service. You will handle booking...

  • Reservations Agent

    5 days ago


    Dublin, Dublin City, Ireland TN Ireland Full time

    Join Our Reservations Team as a Reservations AgentAre you an organised and detail-oriented individual eager to grow your career within a prestigious hotel? Our Reservations Team is looking for a passionate Reservations Agent to provide outstanding service and ensure a seamless booking experience for our guests.Your Role:As the first point of contact for...


  • Dublin, Dublin City, Ireland MHL Hotel Collection Full time

    Duties and ResponsibilitiesManage group reservations, ensuring timely quotations, follow-ups, confirmations, and contract execution.Track and follow up on every enquiry using provided tools and document all communication with clients.Enter groups into Opera correctly with relevant notes, traces, and rates.Cordinate in advance with Hotel Operations regarding...


  • Dublin, Dublin City, Ireland The Samuel Hotel Full time

    Reservations, Meetings and Events Agent– The SamuelAre you ready for the next step in your career? We have a fantastic new vacancy for a Reservations Agent, who will be in charge of the Meetings and Events bookings in the excellent Samuel Hotel.Objective of the RoleReporting directly to the Revenue Manager and Reservations Manager, while working closely...

  • Reservations Agent

    3 weeks ago


    Dublin, Dublin City, Ireland Slieverussell Full time

    Join to apply for the Reservations Agent role at Slieve Russell Hotel Golf & Country Club.We are looking for a Reservations Agent to join our teamA little about the role: You will be assisting and supporting the team taking reservations calls and email enquiries to the hotel for bedroom bookings. This role will involve delivering a high level of customer...

  • Reservations Agent

    1 week ago


    Dublin, Dublin City, Ireland Anantara The Marker Dublin Hotel Full time

    This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Reservations team as Reservations Agent.Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level...


  • Dublin, Dublin City, Ireland Royal Marine Hotel Full time

    We have an exciting opportunity for a Senior Reservations Agent to join our team here at the 4* Royal Marine Hotel in Dun Laoghaire. Job Summary:The Senior Reservation Agent is responsible for managing reservations, providing exceptional customer service, and handling VIP and special requests. This role involves ensuring efficient booking processes and...


  • Dublin, Dublin City, Ireland Noel Group Full time

    The Noel Group is a leading recruitment agency and is proud to recruit a Reservations Manager for a prestigious, luxury, 4-star hotel in Dublin that is renowned for its exceptional service and guest experiences.As the Hotel Reservations Manager, you will oversee the reservations department, ensuring the efficient management of bookings while delivering...


  • Dublin, Dublin City, Ireland Noel Group Full time

    The Noel Group is a leading recruitment agency and is proud to recruit a Reservations Manager for a prestigious, luxury, 4-star hotel in Dublin that is renowned for exceptional service and guest experiences.As the Hotel Reservations Manager, you will be responsible for overseeing the reservations department, ensuring the efficient management of bookings...


  • Dublin, Dublin City, Ireland ashdownparkhotel Full time

    Join to apply for the Reservations Supervisor role at Ashdown Park Hotel.Ashdown Park Hotel is currently recruiting for a dedicated, full-time Reservations Supervisor.The Reservations Supervisor is responsible for handling & processing all aspects of individual and group room reservations. They will be responsible for supervising and training the...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Job SummaryWe are seeking a highly skilled Group Reservations Supervisor to join our team at TN Ireland. This role will be responsible for managing group reservations, ensuring an efficient experience from quotation to contract handover to the Operations team.The ideal candidate will have at least three years' experience within a hotel reservations office...


  • Dublin, Dublin City, Ireland The Firm Full time

    This leading Dublin four star is recruiting a Group Reservations Supervisor to manage their group reservations function, ensuring an efficient reservations experience from quotation to contract to hand over to the Operations team. The Group Reservations Supervisor is responsible for quoting, converting and managing all group accommodation enquiries,...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    This leading Dublin four star is recruiting a Group Reservations Supervisor to manage their group reservations function, ensuring an efficient reservations experience from quotation to contract to hand over to the Operations team.The Group Reservations Supervisor is responsible for quoting, converting and managing all group accommodation enquiries, ensuring...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    At The K Club, we are currently seeking an experienced Senior Reservations Agent to join our wonderful team.A UNIQUE RESORTThe K Club is a truly captivating leisure destination tucked away in lush Irish countryside - yet on Dublin's doorstep. We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years.We're a...

  • Reservations Agent

    3 days ago


    Dublin, Dublin City, Ireland Iveagh Garden Hotel Full time

    Reservationist - Group Wide (EXPERIENCED)We are now recruiting for the people to deliver the Wow Factor within our Reservations Administration team.40HRS PER WEEKThis role will be expected to lead by example and offer the ultimate in guest service from that first phone call The right candidate will assist with the administration, organisation, allocation and...