Front Office Manager, Claremorris

4 weeks ago

ireland TN Ireland Full time

Join our fabulous team at McWilliam Park Hotel as a Front Office Manager.

This represents an ideal opportunity for an innovative, passionate, and standards-driven Front Office Manager.

Under the direction of the General Manager, manage and co-ordinate Front Office operations to provide efficient, prompt, courteous, trouble-free, and proactive service to guests; hence maximise room revenue and guest satisfaction. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and the Windward Hotel Group’s corporate guidelines and service concepts.

About McWilliam Park

The McWilliam Park Hotel is a Failte Ireland approved luxurious four-star hotel. The atmosphere is warm and friendly, making it a popular hotel for celebrating special occasions like weddings or to enjoy a romantic break or family getaway.

The hotel boasts 103 comfortable large sized hotel bedrooms, a leisure club (Evolve Health & Fitness) with a fully equipped gym, an indoor heated swimming pool, and a children’s pool.

Responsibilities:
  1. Achieves guest satisfaction and room revenue goals by supervising the Front Office operation.
  2. Ensures that Front Office is staffed according to need by utilising business forecasts to schedule employees.
  3. Oversees and participates in the prompt and courteous check-in and check-out of guests.
  4. Addresses questions or problems pertaining to customer room accommodations and rates.
  5. Aids in planning for meetings and special events by meeting with individual customers and convention representatives, and supporting the Sales & Marketing Manager function at the hotel when not present.
  6. Controls open and closed dates, availability, and condition of rooms.
  7. Keeps effective key control and participates in matters relating to customer room security.
  8. Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions.
  9. Controls room rates, and implements approved rate changes.
  10. Monitors advance deposit and credit procedures.
  11. Responds orally to positive and negative comments expressed by guests and in comment cards, and develops strategies to improve.
  12. Brings major needs for repair to the attention of the General Manager.
  13. Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIPs, and special guests.
  14. Blocks rooms for VIPs and special guests.
  15. Is proficient in all Front Office procedures to be a resource when needed.
  16. Challenges Front Office staff to utilise yield management, occupancy, and average room rate to maximise room revenue.
  17. Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation.
  18. Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies.
  19. Analyses the rate variance report to ensure proper room rate and revenue control.
  20. Analyses credit check report daily for possible doubtful accounts.
Requirements:
  1. Experienced manager with strong Front Office / Reservations background.
  2. Systems-driven individual who can implement and monitor policies and procedures.
  3. Strong revenue, sales, and financial acumen.
  4. High standards of Guest Services with the ability to train others to the same standards.
  5. Confident, effective manager, able to assume full responsibility of the property as required on duty management shifts.
  6. Strong IT Skills.
Perks and Benefits of working at the McWilliam Park Hotel:
  1. Very competitive salary.
  2. Career progression opportunities across the Windward group.
  3. Employee Assistance Programme.
  4. Digital Wellness Programme.
  5. Complimentary, high-quality meals on duty including breakfast, lunch & dinner.
  6. Complimentary barista-style coffee.
  7. Discounted room & dining rates in Windward properties for you as well as friends and family.
  8. Training and development opportunities dedicated to your development.
  9. Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days, and random treat days.
About Windward Management

McWilliam Park Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 employees in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively.

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