Customer Relationship Manager ROI, Ecars

3 weeks ago

Dublin, Dublin City, Ireland Electricity Supply Board Full time

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Customer Relationship Manager ROI, Ecars

Vacancy Number: 26110

Business

Job Type: Full-time

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Position Description

ESB ecars was established as part of the brighter future strategy and now the Net Zero strategy to support the decarbonisation of the transport industry by providing a reliable and fully interoperable EV charging network for our customers across the Republic of Ireland, Northern Ireland, and GB. The 2030 strategy is to deliver 3,000 chargers by the end of 2030, delivering EBITDA of €90m over the 8 years and deploying up to €300m of capital during this period.

The initial phase of the strategy which focuses on infrastructure rollout is well established and the next phase is focused on the expansion of the existing network with a particular emphasis on fast and high-powered multi-charger deployments at both existing and new locations throughout all jurisdictions together with optimising the value from this infrastructure and the development of pricing, trading, roaming, fleet and other commercial strategies.

The candidate will work within a dynamic team of dedicated professionals and will be responsible for delivering excellent service to business customers. This role will liaise closely with the Commercial Contracts Team as well as the Commercial Optimisation Manager, BD Manager, Infrastructure Manager and Operations Manager to optimise the commercial value from all business/fleet customers.

Key Responsibilities

  1. Develop and manage relationships with our B2B customers which includes Fleet, lease holders, roaming partners and our GB contracts.
  2. Deliver timely and courteous customer service and communications to customers and stakeholders via phone, email and face to face, in line with company policies and brand values.
  3. Develop and maintain an in-depth understanding of customers' businesses and needs.
  4. Support contractual obligations on consumption reports and analysis on B2B contracts.
  5. Assist on any escalated customer queries or issues (fleet and B2B).
  6. Support the other areas of the Commercial Contracts team as required.
  7. Provide support on the updating of expired contracts and new contracts, in conjunction with legal, IT, Finance as well as the B2B customers.
  8. Progress expenditure and purchase approvals as required.
  9. Management of Gireve, our roaming partner platform.
  10. Support on the implementation of the new CRM system within ecars.
  11. Identify and communicate changing customer needs and through that, identify areas for process improvement and for customized service solutions.
  12. Support in product and pricing updates as required.
  13. Assist in any marketing events/campaigns and attend industry events as required.
  14. Attendance in workshops as required.
  15. Work as part of a team to support the drive for sales growth and retention through delivery of agreed personal and team sales objectives/targets.
  16. Build and maintain an in-depth knowledge of the EV markets in Ireland so as to contribute positively to ecar's strategic objectives.

This position entails close working relationships with other areas of the business including, Finance, Marketing and Legal in addition to the wider ecars area.

Experience and Qualifications

  1. 2-3 years relevant working experience.
  2. Full driving licence.
  3. Excellent interpersonal and written communication skills.
  4. Analysing data, problem solving and decision making.
  5. Excellent planning and organising skills with ability to manage multiple priorities and meet deadlines.
  6. Innovation and creativity to adapt to changing environments/circumstances.
  7. Ability to build and maintain an in-depth knowledge of EV markets in so as to contribute positively to ecar's strategic objectives.
  8. Proficiency in Microsoft Excel.

Qualifications

  1. Candidate preferably requires relevant professional qualification or equivalent in Business or Commercial discipline.

Location

This Role is based in Swift Square. Some travel will be required as part of this role in line with ESBs Smart Working arrangements.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting to

Customer Relationship Manager ROI, Commercial Contracts Team, ecars.

Why Work with Us?

  1. Opportunity to lead Ireland's transition to net zero carbon future.
  2. Progressive, hybrid working model.
  3. Career development through mentoring and training.
  4. Corporate Social Responsibility Opportunities.
  5. Sports and Social Clubs.
  6. Networking opportunities.
  7. Credit Union.
  8. Access to staff well-being programmes.
  9. Generous parental leave entitlements.
  10. Strong values-based and inclusive culture.
  11. Strong commitment to diversity, equity and inclusion.
  12. Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted.

Closing Date

6th January 2025

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.

If you have any queries in relation to this job, please contact recruitment@esb.ie.

Your application will be held in reserve for 6 months should you be suitable for the role.

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