Customer Relationship Manager
4 days ago
Rippling provides a unified platform for businesses to manage HR, IT, and finance operations. By streamlining workforce systems, we enable companies to focus on growth and innovation.
We're seeking a skilled Technical Account Manager to join our EMEA Global TAM team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and driving business growth.
Your key responsibilities will include:
- Managing a portfolio of EMEA-based customers, ensuring their success and satisfaction
- Serving as a Subject Matter Expert (SME) for EMEA customers, providing expert guidance and support on Rippling's products and services
- Acting as the voice of the customer in EMEA, gathering feedback and advocating for their needs with internal teams
- Driving adoption of key Rippling features, new product releases, and industry best practices
- Proactively managing and resolving high-priority customer issues, ensuring rapid and efficient resolutions
To succeed in this role, you'll need:
- At least 3 years of experience in a customer-facing role at a SaaS company, preferably in technical account management or a related field
- Experience with payroll and HRIS/HCM SaaS platforms is highly desirable
- Proven ability to build strong, lasting customer relationships and manage a scaled book of business
- Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands
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