Senior Experience Manager

7 days ago

Dublin, Dublin City, Ireland FUEL Full time

About FUEL

FUEL is an Experience and Entertainment Group. We operate from Dublin, UK and the US but we engage all over the world. We specialise in Brand and Employee Experience, Content, Production Services and Streaming, Technology, Festivals and Gifting.

We entertain, engage and inspire global audiences for world class organisations and brands. And we love it

Overview of the Role

Lead client relationship management, ensuring high satisfaction, retention, and growth across key accounts. Act as the primary point of contact, driving strategic account planning, and aligning client goals with service deliverables.

You will work alongside the Creative, Studio and Content Leads to establish and monitor excellence in creative standards and world-class experiences.

In addition to managing your client business, your daily tasks are likely to include developing creative briefs, pitching to clients, pricing, project planning and presenting work, along with overseeing the internal design, production preparation and show running phases of each project under your remit. 

You will also be expected to plan and run events when necessary to support the production teams. 

All of the above must be backed by event agency experience and a knowledge of the Irish based events market (including suppliers and vendors). 

Responsibilities include but are not limited to the following:

  • Act as the main point of contact for clients in your portfolio 
  • Develops  new business responses for leading brand clients - must show experience in deck development & response approach 
  • Develops, defends and sells high value work 
  • Lead account planning, ensuring timely delivery of services aligned with client objectives.
  • Identify opportunities for upselling, cross-selling, and expanding account revenue.
  • Work within the FUEL  standards- from project planning, pricing, debrief notes and client communications
  • Develop creative briefs for other departments; Creative, Design, Production and Postproduction 
  • Collaborate with internal teams (production, client services, marketing, etc.) and external stakeholders to ensure alignment of event goals with client objectives.
  • Act as pitch lead and must feel comfortable developing out response for medium+ sized brief. This includes experience design,  ideation, pitch process management, pricing
  • Develop detailed event budgets for medium to large size events, ensuring profitability and accurate quoting standards 
  • Manage junior roles when assigned on a pitch - giving clear actions & checking all work 
  • Cultivate client relationships through regular meetings, calls, and social occasions
  • Manage the Scope of Work (SOW) development and pricing proposals - to get signed off by a director 
  • Guide the production team on the overall experience from a clients brief to fruition - making sure clients needs are met 
  • Plan and execute events - being solely responsible for the live event where needed 
  • Stay informed on the latest trends in event technology, audience engagement techniques, and digital experiences.
  • Continue to grow and develop relationships with suppliers 
  • Ensure the accurate, timely and profitable implementation of all client plans.
  • Have a fluid approach to projects and be able to adapt when a client changes briefs 
  • Must be able to integrate themselves into the working practices that the company has in place and stick the processes involved 
  • Working on-site and supporting the team where necessary on-site 

Attributes &  Skills

  • Above all else, a people person who is approachable and nurturing of client relationships
  • Able to problem solve under pressure 
  • Strong negotiation skills
  • Applies agility and pace to the work methods to drive efficiency
  • Ability to manage multiple accounts and prioritise tasks effectively
  • Has a strong knowledge in production & when suggesting an idea are aware of how to put this together from scratch and what 3rd parties are needed
  • Highly creative and not afraid to bring fresh ideas to the table 
  • Passionate about new and dynamic event solutions and has a progressive view of the future of the industry
  • Ability to develop complex event budgets for medium to large size events 
  • Confident in their ability to sell an idea and enjoys presenting to clients 
  • Strong attention to detail and doesn't sweats the little details 
  • Highly motivated and brings a positive attitude to the workplace 
  • Advanced knowledge of Google Sheets & Slides / Excel & PowerPoint 

Who are we looking for?

  • 8+ years of relevant experience, preferably in an agency setting (2 years in previous role)
  • Proven experience in client services, account management, or similar role.
  • Have a proven track record of delivering standout creative work - Present portfolio and case studies as part of the interview process. (Min €150K budget)
  • High commercial acumen, with the proven ability to develop complex event budgets large size events and deliver continued profitability 
  • Confident and experienced presenter,  ability to sell an idea and enjoys presenting to clients
  • Provide impressive references/referees
  • Must have drivers license and preferably have own car 

Working hours

The successful applicant will generally work normal office hours 9am to 5.30pm Monday to Thursday, and 9am to 5pm on Fridays. On occasion, they may need to work extra hours, including evenings and weekends.

 Perks of the Job:

  • Office located in the heart of Dublin 's Camden Street with access to major bus/ LUAS links
  • Time in lieu for event days/over time.
  • Competitive Salary
  • A fun and fast paced environment, with energetic workforce
  • Regular team building days
  • Regular training and upskilling opportunities
  • Dog friendly office
  • Day off for your Birthday
  • Remote working optional (this role will require the successful candidate to be based in office minimum 2 days a week)
  • Annual 2 day away trip with team
  • Sports & Social/ Wellbeing events 

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