Experience Manager

2 weeks ago

Dublin, Dublin City, Ireland FUEL Full time

About FUEL

FUEL is an Experience and Entertainment Group. We operate from Dublin, UK and the US but we engage all over the world. We specialise in Brand and Employee Experience, Content, Production Services, Technology and Festivals. 

We entertain, engage and inspire global audiences for world class organisations and brands. And we love it

Overview of the Role

The role of Experience Manager is a multifaceted role involving client relationship management and project management of events. As support to the Experience Director, primary responsibilities include ensuring high satisfaction, retention and growth of key client accounts by aligning client goals with service deliverables and creative solutions. 

In addition to client relationship management, your daily tasks are likely to include; developing response to briefs by designing experiences and creative solutions for prospective and existing clients, copywriting of pitch decks, pitching and presenting to clients, scoping and pricing projects, developing project timelines and occassionally delivering events and activations. 

You will coordinate with FUEL's Creative, Technical and Content teams to establish and monitor excellence in creative standards and world-class experiences.

All of the above must be backed by event agency experience and a strong knowledge of the Irish based events market. 

As Experience Manager, your responsibilities include but are not limited to the following:

  • Cultivating client relationships by upholding the highest standards of communication through regular meetings, calls and correspondence
  • Develop client accounts by supporting their day to day needs and identifying new revenue streams
  • Support new business responses end-to-end by developing and presenting experience solutions that meet their business needs 
  • Support the creative process through ideation, research, brainstorming and pitching
  • Support the design of pitch decks with audience journey mapping, copywriting and experience development
  • Develop detailed and thorough production budgets to support creative responses, while ensuring profitability for the business
  • Collaborate with the group disciplines to ensure continual focus work is delivered on time and on budget. 
  • Take ownership of updating and maintaining CRM/OS systems 
  • Careful project planning and management of events and brand activations including logistics, build and break schedules, run sheets, venue management and staffing
  • Coordinate with industry suppliers and vendors 
  • On-site event management and delivery of events and brand activations, ensuring attention to detail and on-site client management 

Attributes &  Skills

  • Excellent communication skills, both written and verbal, with the ability to articulate ideas clearly and persuasively
  • A people-person, adept at building and maintaining strong client relationships, understanding their needs, and delivering tailored solutions that drive satisfaction and long-term loyalty.
  • Must have extensive experience creating presentations using Google Slides (PowerPoint).
  • Strong creative copywriting abilities are essential to crafting clear and compelling proposals
  • A passion for creating unforgettable events and immersive brand experiences is essential
  • A self-starter who takes initiative and works efficiently to meet deadlines and drive results.
  • Supports an environment for the best team and work to flourish
  • Has a progressive view of the future of the industry.
  • Comfortable and capable in a fast-paced environment, with an ability to manage multiple tasks simultaneously
  • Applies agility and pace to the work methods to drive efficiency.

Who are we looking for?

  • 5 years + of experience in event management and client relationship management preferably within an agency setting
  • You should have a proven track record of delivering outstanding creative work, with a strong portfolio and case studies that demonstrate your ability to manage projects with budgets from €60k - €150k  
  • You'll be confident in driving account growth, seeking new client opportunities, and fostering strong relationships with existing clients through strategic meetings and ongoing engagement. 
  • Proven ability in delivering events and brand activations end-to-end, from concept development and planning through to execution and post-event analysis
  • A skilled and confident presenter, you'll excel at selling ideas, delivering compelling pitches, and leading client discussions.
  • Impressive references will be required
  • A valid driver's license (preferably with your own car) is necessary for occasional travel to client meetings and events.

Working hours

The successful applicant will generally work normal office hours 9am to 5.30pm Monday to Thursday, and 9am to 5pm on Fridays. On occasion, they may need to work extra hours, including evenings and weekends.

Salary

Salary will be dependent on previous experience.

Working hours

The successful applicant will generally work normal office hours 9am to 5.30pm Monday to Thursday, and 9am to 5pm on Fridays. On occasion, they may need to work extra hours, including evenings and weekends.

 Perks of the Job:

  • Office located in the heart of Dublin 's Camden Street with access to major bus/ LUAS links
  • Time in lieu for event days/over time.
  • Competitive Salary
  • A fun and fast paced environment, with energetic workforce
  • Regular team building days
  • Regular training and upskilling opportunities
  • Dog friendly office
  • Day off for your Birthday
  • Remote working optional (this role will require the successful candidate to be based in office minimum 2 days a week)
  • Annual 2 day away trip with team
  • Sports & Social/ Wellbeing events 

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