Receptionist/Concierge - Dublin

3 weeks ago

Dublin, Ireland Chartwells Independent Full time

We are currently recruiting a Receptionist/Concierge to work as part of our Rapport team at our client’s offices in the heart of Dublin. We are a team of 17 upbeat individuals who are passionate about delivering the highest level of customer service and facilities support to our occupiers and visitors. Our client is Ireland’s leading commercial property investment company and the largest owner of offices and logistics assets in Dublin.

Type of contract: Full-time, Permanent

Hours: 42.5 per week (Monday-Friday, 8 AM - 5:30 PM)

What will you get?

  • Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards In addition, we offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme.
  • Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
  • Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
  • Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
  • Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
  • Give Back to Community: Take one paid day off annually to support a cause you’re passionate about

Main responsibilities

The Receptionist / Concierge is responsible for all Ground Floor reception and lobby hosting throughout all the offices within this client portfolio. Our team oversees all activities inside the building. We support our tenants and look after their visitors, providing excellent and intuitive customer service. In this role, there are many opportunities to learn as we also support the building management team and facilities operations, while maintaining a secure and well-functioning work environment.

The ideal candidate will

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Have an outgoing personality and be able to easily build rapport with key stakeholders
  • Be creative, proactive, flexible, with great attention to detail, a can-do attitude, and ambition to learn and grow
  • Have a passion for delivering great service and taking responsibility for their contribution to the team
  • Be able to work independently without the manager’s supervision

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to focus on providing varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

  • In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector.
  • We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
  • Top 30 Best Places to Work in Hospitality in 2021 winner.
  • Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019.

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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