Guest Experience Executive
4 weeks ago
At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to have been named #1 Resort in Europe by Condé Nast Traveler for three consecutive years, awarded the prestigious Forbes Five-Star rating, and honoured with Michelin's highest distinction-3 Keys.
From our Michelin-starred dining to world-class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives. If you share our passion for pushing boundaries and delivering extraordinary experiences, we would love to welcome you to our award-winning team.
We are now recruiting for Guest Experience Executive to join our growing Guest Experience Team. You will work as a part of the wider Rooms Division Team which includes the Front Office, Housekeeping, Laundry, and Spa.
Working as Guest Experience Executive, you will be responsible for multiple elements of a guest's stay with us at the Resort, primarily focusing your energy on our VIG (Very Important Guests) and special visits.
As a Guest Experience Executive you will:- Prior to arrival, assist guests with planning their itinerary ensuring all preferences are accurately noted and shared with the relevant teams. Inspect incoming VIG arrival rooms & suites, ensuring everything is in pristine condition and meets Adare Manor standards.
- Answer communications relating to incoming VIG guests via phone & email.
- Review guest history (if available) from previous visits, highlighting preferences and needs, ensuring requests are completed before their time in residence.
- During the stay, provide personal support from arrival until departure and for our Signature Suite guests, act as their personal Butler.
- Upon departure, keep an up-to-date archive of documents and preferences to enhance future visits.
- Build lasting relationships with guests, ensuring they have a seamless experience by planning and coordinating all aspects of their stay in collaboration with all departments across the resort.
- Assist in planning & execution of special events such as Christmas, Easter, Valentine's Day, 4th of July Celebrations & Halloween.
Experience in a 5-star/luxury property is desirable.
You will report to the Guest Experience Manager and Director of Guest Experience.
We offer exceptional working environments, development opportunities that are beyond everything, state-of-the-art equipment, as well as very competitive rates of pay & benefits.
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