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Inside Sales Executive

4 weeks ago

ireland Us Bank Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

What is the purpose of this Role?

  • Responsible for generating new business Sales for Small to Medium Customers via Telephone Sales. He/she will self-generate and close leads by selling the key benefits of Elavon Merchant Services and will work toward Weekly/Monthly/Yearly revenue targets and KPIs to achieve the target.

Direct line reporting:

  • Inside Sales Manager

Fitness & Probity

  • This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

Risk

  • Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Accountabilities for your role - what are you expected to do?

Reporting to the Inside Sales Manager, the successful applicant will be responsible for generating new business Sales for Small to Medium Customers via Telephone Sales. He/she will self-generate and close leads through selling the key benefits of Elavon Merchant Services and will work to Weekly/Monthly/Yearly revenue targets and KPI’s in order to achieve target. Key Result Areas Include:

  • Achievement of set monthly targets in respect of new merchants, revenues and referrals as determined by the company and in accordance with the “I am Elavon” (Internal Sales Methodology Programme);
  • Responsible for Managing all work activity / leads / sales through the company systems including – Sales Force;
  • Develop New Leads from a variety of sources;
  • Reporting accurately on a weekly basis through the CRM system ensuring that you can clearly represent the work and activity you have put in each week;
  • Understand and sell the whole card payment product portfolio, including DCC, EGC and other value add solutions as introduced;
  • Maintain a high awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately;
  • Interface with other internal departments (e.g., Credit and Risk, Deployment, RBCs) as required to ensure that customer opportunities are managed quickly and effectively through the sales funnel;
  • Maintain professional customer liaison and ensure the ethics of the “Elavon Way” are followed at all times.

Competencies for your Role - how are you expected to behave?

1. Build Relationships

  • Effectively builds internal and external relationships to maximize sales and efficiency.

2. Collaboration

  • Makes productive contributions to the team, and involves others when needed to accomplish individual and team goals. Seek guidance to meet the needs of multiple stakeholders.

3. Work Independently

  • Manages own pipeline of customers effectively.

4. Planning and organisation

  • Plans and prioritizes workload for effective lead management.

5. Risk Management

  • Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

6. Ethics and Trust

  • Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

Qualifications Required to perform your Role?

  • 1-2 years’ experience in merchant services/acquiring preferable.
  • Must be able to demonstrate that you can work independently and get the job done, while still being part of a wider team;
  • Proven ability to manage and successfully overachieve on a Sales Target;
  • Broad commercial and financial acumen and awareness of issues involved in negotiating and can negotiate logically and constructively;
  • An influential and highly effective communicator (verbal/non-verbal/written);
  • A willingness to accept change and the ability to maintain effectiveness in a changing environment;
  • Interested in learning about the Elavon business and has a general ‘can-do’ attitude;
  • Good knowledge of Business systems including Office suite / Use of Technology / CRM systems.
  • Leaving Certificate as a standard – degree would be an advantage.

Control Function Disclosure

  • This role has been identified as a Controlled Function (“CF4”) under the Central Bank of Ireland’s Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.

The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

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