Laboratory Administrative Secretary

2 weeks ago


Dublin, Dublin City, Ireland Beacon Hospital Full time

Job Title: Laboratory Administrative Secretary

Department: Laboratory

Reports to: Senior Administrator Laboratory Manager

Date: 2024

Overall Purpose of Role

We aim to offer top-notch patient care in an environment where quality, respect, and compassion take the lead.

This position involves supporting and coordinating Laboratory services in alignment with the Hospital's mission, values, vision and strategic plan.

This role entails working across various laboratory disciplines under the guidance of the Senior Administrator and Laboratory Manager.

Responsibilities and Deliverables

  • Register patient information on the Hospital Computer System.
  • Provide administrative assistance for Pathology Laboratory tasks such as typing and printing reports.
  • Respond promptly to telephone and email inquiries and redirect them when necessary.
  • Release information only to authorized individuals.
  • Assist in implementing a patient-centered quality management program that evaluates performance and client satisfaction.

Service Delivery

  • Prioritize and organize tasks during busy periods.
  • Manage incoming and outgoing mail.
  • Collaborate with staff on new technologies in line with Hospital policies.
  • Offer secretarial support to medical and scientific personnel.
  • Type pathology reports as needed.
  • Record results in the Laboratory Information System as instructed.
  • Document and investigate incidents and report findings to management.
  • Engage in professional development through training and self-learning.

Staff Management

  • Participate in training the laboratory administrative team.
  • Be a professional, punctual, and dedicated team member fostering open communication.
  • Communicate effectively and courteously with colleagues and clients.

Health and Safety

  • Ensure safety procedures comply with regulations and Hospital policies.
  • Assist in developing accident prevention procedures.

Quality

  • Contribute to quality management programs like INAB and JCI accreditation.
  • Adhere to professional practice guidelines and maintain Quality Assurance standards.

Review

  • Regular reviews help in achieving objectives.
  • Participate in review processes set by the Laboratory Management team.
  • Perform other duties as assigned.

Flexibility

  • This role demands flexibility to ensure efficient service delivery, adapting as necessary.

Note: This description outlines current areas of responsibility and may evolve with Hospital developments.

Qualifications:

  • Completed secondary education
  • Proficient in computer skills

Skills/Abilities:

  • Strong English language skills
  • Excellent team player
  • Outstanding organizational and communication abilities
  • Experience in interacting with hospital staff at all levels
  • Ability to use initiative

Experience:

  • Proficiency in computer-based systems

Desirable:

  • Knowledge of Laboratory Information Systems
  • Prior experience in a healthcare setting

Knowledge & Understanding:

  • Thorough understanding of GDPR and Patient Confidentiality policies
  • Familiarity with Medical Terminology

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