Customer Support Executive

2 weeks ago


Dublin, Dublin City, Ireland Milner Browne Full time

Role:

The Customer Support Executive will be responsible for supporting and training our customers onto our Enterpryze Cloud Based solution.

The successful candidate will be a customer-focused, enthusiastic and confident professional who will form part of our Customer Support Team. This team is responsible for the customer journey from the initial set up of Enterpryze to the training, support, and ongoing development of the customer relationship. The role will have responsibility for, but is not limited to:

  • Ongoing customer support & troubleshooting via webinars etc
  • Ownership of customer issues to completion
  • Become a product specialist for Enterpryze
  • Supporting new customers and partners onto Enterpryze
  • Complete all customer training in a professional manner
  • Complete all partners connections and connection training
  • Proactively develop customer relationships
  • Ensure each customer is brought on the Enterpryze journey successfully
  • Seek new ways to enhance & improve the customer experience
  • Pre-sales demonstrations

Skills:

  • Excellent communication skills, written & verbal
  • Fluent English speaker
  • Proven track record in Customer Support
  • A level of technical knowledge is required
  • Agile approach to work
  • Ability to prioritise tasks & projects
  • Confident & professional
  • Ability to follow up and successfully close out on any support calls

Person:

  • Tech savvy
  • Customer first approach
  • Solution driven – always find a way
  • Motivated with a drive to succeed
  • Ability to multi-task
  • Team player
  • Enthusiastic & friendly

Education/Technical Expertise:

Degree or 3rd Level equivalent in relevant field


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