Customer Executive

3 weeks ago

Dublin, Dublin City, Ireland Britvic Full time

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At Britvic we're on a journey to become the most dynamic soft drinks company. As one of the UK's leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.

We're on a journey to become the most dynamic soft drinks company. Supported by a 240-year brand history, Britvic Ireland has become one of the leading players in the Irish FMCG market. We pride ourselves on setting high standards, being courageous and to think outside the bottle.

We offer Ireland's consumers a range of family favourite and global premium brands such as Robinsons, Ballygowan, J2O, TK Red and Club Orange. We exist to help people enjoy life's everyday moments.

As well as focusing on health and innovation, Britvic Ireland is working in partnership with Origin Green, the world's only national food and drink sustainability programme.

About the Role:

As a Customer Executive, you will play a vital role in supporting the Commercial team within the Convenience and Wholesale channel, working closely with the Head of Sales and National account manager to support customer administration, promotional submissions, New product set up, pricing, customer invoicing, working with the AR team and building strong working relationships with customer counterparts. Your efforts will contribute to ensuring effective commercial administration, exceptional customer service, and strategic growth initiatives within the channel. This role will be based in our Dublin office with occasional travel requirements for customer meetings and off-site engagements.

Key Responsibilities:

Finance:

  • Ensure the accuracy of internal and external pricing and promotion data to streamline account queries.
  • Manage customer pricing and pricing templates for each account efficiently.
  • Process invoice payments and liaise with accounts receivable/payable to ensure timely delivery to customers.
  • Develop and maintain customer invoicing trackers.
  • Collaborate with Accounts Receivable and customer Accounts Payable teams to investigate and resolve any customer claims promptly.
  • Take ownership of all account maintenance tasks including pricing, invoicing, order queries, and new product development setup.

National Accounts

  • Facilitate effective communication with Field teams to support the National Account Manager in executing business Joint Business Plans and agreed promotional strategies.
  • Serve as a primary internal contact point within C&I team to support the National Account Manager with additional resources and information.
  • Implement improved pricing and promotion strategies to enhance P&L accuracy.
  • Ensure pricing is correct, where issues arise work with Customer and Accounts team to resolve in a timely manner.
  • Liaise with the customer, transport and field team to solve any shorts queries.

Productivity:

  • Establish a clear process for managing price increases efficiently.
  • Support the Commercial team by demonstrating flexibility, comprehensive system knowledge (Xtel, SAP, SAC), and proficiency in Microsoft packages.

Enablement:

  • Ensure accurate and timely submission of Promotions & New Line Forms prior to deadlines.
  • Oversee the accuracy and timeliness of promotional inputs into the Xtel system in alignment with quarterly planning processes.
  • Foster two-way communication channels with customers, internal stakeholders, and the commercial/field teams.
  • Structure and lead weekly task meetings with Account Managers.

Other Responsibilities:

  • Collaborate with Customer Care regarding order, delivery queries, and out-of-stock situations.
  • Act as the Master Price File administrator.
  • Maintain Customer Pricing/Promotions Files and Product file listings.
  • Facilitate communication with customers and internal functions.
  • Gather necessary customer information such as New Line Forms, pack sizes, and allergen details.
  • Liaise with key administrators within the National and Regional account base.
  • Foster cross-functional collaboration and involvement in projects as required.
  • Drive a culture of growth, learning, and best practices within the team.

Knowledge, Skills & Experience Required:

  • Strong IT abilities, including proficiency in Word, Excel, PowerPoint, and Outlook.
  • Exceptional time management skills with high attention to detail and accuracy.
  • Excellent communication and interpersonal skills.
  • Proactive and able to work effectively both independently and as part of a team.
  • Familiarity with SAP and Musgrave PIMMs systems is desirable.
  • Knowledge or willingness to learn Xtel and SAC systems.

Qualifications:

  • Educated to A level standard/Leaving Certificate or experience of working within a commercial function would be preferable.

We believe we are stronger together and that's why we're committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive

We believe we are stronger together and that's why we're committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive

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