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Telesales & Customer Service Representative

4 months ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Role -Inside Sales - French

Location -Dublin

Contract type -Permanent

Work model -Hybrid (one day per week in office)

Working hours -Mon - Fri - between 8am and 8pm (rotating shift)

At Covalen, we are more than just a business process outsourcing (BPO) service provider; we are industry pioneers who have been collaborating with organizations around the globe for over 25 years. Our customized BPO solutions create strong partnerships across established and emerging industries, aiding clients in reaching their distinct objectives. We have forged lasting connections in the Financial Services, Technology, and Utilities sectors, partnering with some of the world's largest and most progressive companies.

The appointed individual will develop successful supplier onboarding sales programs for the Client's product, which offers working capital and cash flow advantages to our Institutional Clients Group (ICG) buyers/clients and their suppliers.

The role involves expanding a portfolio of Supply Chain Finance (SCF) programs in terms of revenue and assets, serving as the primary supplier finance sales specialist for the designated portfolio. The individual will collaborate with the clients' procurement and/or treasury/finance departments, as well as our internal Trade Product Management, Sales, and Operations teams, to ensure swift and effective implementation and to maximize revenue for this client segment.

The Inside Sales Executive will embody and promote the Company's Values.

Duties and Responsibilities:

  • Achieve and surpass annual revenue and asset targets.
  • Collaborate with sponsoring clients to develop and implement successful supplier finance sales programs.
  • Engage in selling, following up, and enrolling prospective clients onto the Citi Supplier Finance program/platform, targeting suppliers to Institutional Clients Group (ICG) relationships (i.e., Buyers).
  • Cultivate a strong active program pipeline and monitor progress towards closure for both existing and new programs.
  • Handle discussions on pricing and contracts, occasionally negotiating pricing rates.
  • Assist in the process to ensure completion of all supplier documentation/agreements and conduct KYC/Due Diligence.
  • Oversee regular telephone meetings with clients to monitor progress and understand their needs.
  • Offer feedback and collaborate closely with internal Client teams for customer prioritization, account planning, and goal setting.
  • Acquire experience with corporate clients across various industries/regions, as well as with internal Trade Product Operations and Sales teams.
  • Implement successful onboarding for sales and marketing programs.
  • Cultivate a comprehensive understanding of this key Trade product (e.g., Supply Chain Finance).
  • Aid in product marketing and maintain regular contact with the internal Client team.

Essential Competencies:

The ideal candidate will possess a profound passion for achieving success and have substantial experience and knowledge in:

  • Customer focus – the capacity to engage with customers and forge client relationship
  • Exceptional organizational, planning, and prioritization abilities.
  • Problem-solving skills.
  • Proficiency in the English language is essential.
  • Robust management capabilities.
  • Outstanding verbal and written communication skills.
  • Influential prowess.
  • The ability to work effectively towards specific project delivery deadlines.
  • Communication and interpersonal abilities.
  • Proficiency in the Microsoft Office suite.
  • Meticulous attention to detail.
  • Team player qualities.
  • Superb time management skills.
  • The ability to work both independently and in collaboration; capable of managing multiple projects simultaneously and making decisions with sound judgment and discretion.
  • A flexible and innovative approach.

Candidate Experience:

  • At least one year of experience in a client-focused environment.
  • Demonstrated communications strategy and effectiveness.
  • Preference for candidates with experience in providing top-tier, dedicated client service.
  • Seeking individuals with a background in Sales or Customer Service (33% sales / 66% project & account management).
  • Must be process-oriented (e.g., capable of explaining a Purchase Order to invoice process).
  • Prior experience with CRM systems is considered beneficial.

Benefits and perks:

  • Internal career progression opportunities
  • Fully subsidised healthcare
  • Employee assistance programme (EAP)
  • PRSA Scheme.
  • Extensive Training & Development
  • Annual company get-togethers, charity days, and monthly wellbeing talks.
  • Bike to work scheme.
  • Free parking on-site.

What would you bring? As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated

Equal opportunity employers:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

For more information, don't hesitate to reach out [email protected] your journey to becoming a valued part of Covalen starts here.

Apply Now or Reach Out for More Information.

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