Customer Service Representative
4 weeks ago
Actavo
Customer Service Representative - Sky - fixed termBusiness support Dublin Fixed Term PART 1 : Role Details Role Title Customer Service Representative (CSR) Department Sky Reports To Customer Service Manager Location D12 PART 2: Role Purpose You will interact with customers on behalf of Actavo by providing information about products and services, responding to customer complaints, and process returns. CSR’s are responsible to help achieve the back office KPI’s daily. In addition, the role involves other administrative activities relating to reporting.
Benefits: Hybrid working model Pension plan Employee assistance programme Refer a friend scheme Cycle to work scheme Maternity pay Ample free on-site parking Employee discounts – on hotels, gyms, electronics and more Educational assistance Modern office with excellent facilities Career progression opportunities Life assurance – 4 times your annual salary PART 3: Principal Responsibilities Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you Answering and resolving inbound call enquiries and demonstrate ownership of customer issues in terms of follow up and escalation Ensure issues are resolved both promptly and accurately in accordance with service level agreements (SLA’s) Handle and resolve all customer complaints for customer satisfaction and proactively seek to identify the root cause to prevent reoccurrence Responsible for producing correspondence and documents, and maintain presentations, spreadsheets and databases for the Customer Service Manager Responsible for producing correspondence and documents, and maintain presentations, spreadsheets and databases for the Customer Service Manager Initiate outbound contacts with customers, responding to any enquiries or queries Research required information by both customers and other departments if needed using available resources Ensure computer database updates and alt-logic requirements are met Acquire full knowledge and be familiar with all Sky products Provide Sky Engineers with technical information where required and ensure timely follow up on Engineers paperwork Route calls to appropriate resource efficiently Produce Service Engineers weekly invoicing Compile reports on a daily and weekly basis, practicing and maintaining an efficient and effective filing system Provide recommendations and solutions and suggestions for process improvement where applicable PART 4: Person Specification Experience Previous experience working in a customer service role in a contact centre environment is desirable but not essential Skills & Competencies (evidence of)
Technical Excellent computer skills, including advanced knowledge of Microsoft Office – Word, Excel and PowerPoint Good data entry and typing skills
Interpersonal Strong organizational, interpersonal and communication skills required
Business Skills Customer Service skills Time Management Communication and Negotiation Problem Solving
Personal Courteous and friendly professional telephone manneressential Problem Solving Listening and Customer Service skills High level of initiative and creativity. Must have a positive nature, can-do attitude and be a team player Flexibility in line with business requirements Ability to represent the companyina professional manner at all times
ACT 2
-
Customer Service Representative
3 months ago
Dublin, Ireland GLS Ireland Full timeGLS Ireland is a subsidiary of General Logistics Systems B.V. GLS realises reliable, high quality parcel services for over 220,000 customers in Europe, complemented by logistics and express services. Quality Leader in European Parcel Logistics is GLS' guiding principle, sustainability being one of the core values. Through wholly owned and partner companies,...
-
Customer Service Representative
2 weeks ago
Dublin, Ireland Actavo Group Full timeActavo Customer Service Representative - SIRO Customer Service Dublin Permanent PART 1 : Role Details Role Title Customer Service Representative (CSR) Department SIRO Reports To Team Manager Location Dublin 12 PART 2: Role Purpose We are looking for a Customer Service Representative that will be the liaison between the end retailer and its...
-
Customer Service Representative
2 weeks ago
Dublin, Ireland Actavo Group Full timeActavo Customer Service Representative - Sky Business support Dublin Permanent PART 1 : Role Details Role Title Customer Service Representative (CSR) Department Sky Reports To Customer Service Manager Location D12 PART 2: Role Purpose You will interact with customers on behalf of Actavo by providing information about products and services,...
-
Spanish Customer Service Representative
1 month ago
Dublin, Dublin City, Ireland Cpl Full timeRole - Customer Service Representative - SpanishLocation - DublinContract type -Full timeWork Model - RemoteWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Spanish, Italian and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years....
-
Spanish Customer Service Representative
1 month ago
Dublin, Ireland Cpl Full timeRole -Â Customer Service Representative - SpanishLocation -Â DublinContract type -Full timeWork Model - RemoteWorking hours -Â Mon - Fri 7am - 7pm shiftLanguage -Â Spanish, Italian and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider â we're industry pioneers collaborating with organizations worldwide for...
-
Customer Service Representative
4 months ago
Dublin, Ireland Sedgwick Full timeTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...
-
Customer Service Representative II
4 weeks ago
Dublin, Ireland Stericycle Full timeTitle: Customer Service Representative II Requisition Id: 35444 Job Function: Field Services Operations Career Area: Drivers Posting Location: Dublin Westgate Bus. Park About Us:Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being,...
-
NI Customer Service Representative
4 weeks ago
Dublin, Ireland AXA Group Full timePut the care into your career.... and join our Customer Service Team in our Commercial Team! We’re recruiting Customer Service Representatives to join us on a full time permanent basis. At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and working at least 2 days per week in our Belfast...
-
Customer Service Representative
3 weeks ago
Dublin, Ireland Actavo Group Full timeActavo Customer Service Representative - Virgin Media Customer Service Dublin Permanent PART 1 : Role Details Role Title Customer Service Representative Department Virgin Media Reports To Team Leader Location Magna Park, City West, Dublin PART 2: Role Purpose As a Customer Service Representative, you will be responsible for supporting...
-
Customer Sales And Service Representative
7 days ago
Dublin, Ireland Actavo Group Full timeActavo Customer Sales And Service Representative - HomeCharge Business support Dublin Permanent PART 1 : Role Details Role Title Customer Sales and Service Representative Department Actavo HomeCharge Reports To Team Leader Location Dublin 12 PART 2: Role Purpose As a Customer Sales & Service Representative, you will be responsible for...
-
Customer Service Representative
3 weeks ago
Dublin, Ireland Cpl Full timeCustomer Service Representative with ItalianAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.  Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major, international food...
-
Customer Service Representative
1 hour ago
Dublin, Ireland Cpl Full timeMy client in the office supplies space is looking for enthusiastic sales people to join the team as a Customer Service Representative.In this role, you will be responsible for making outbound calls and taking inbound calls from business customers, focusing on answering any questions surrounding energy solutions. You will play a crucial role in resolving...
-
Customer Service Representative II
4 weeks ago
Dublin, Dublin City, Ireland Stericycle Full timeAbout Us:Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...
-
Customer Service Representative
3 weeks ago
Dublin, Ireland Cpl Full timeRole -Â Customer Service Representative - FrenchLocation -Â DublinContract type -Full timeWork Model - RemoteWorking hours -Â Mon - Fri 7am - 7pm shiftLanguage -Â French and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider â we're industry pioneers collaborating with organizations worldwide for over 25...
-
Customer Service Representative II
4 weeks ago
Dublin, Ireland Stericycle Full timeAbout Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...
-
Customer Service Representative
2 weeks ago
Dublin, Ireland Run My Recruitment Full timeThe successful candidate will work within the Insurance customer service department. The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid-term adjustments and any other insurance queries our customers may have. The role provides an opportunity to get experience in the areas of customer service, customer...
-
Customer Service Representative
3 months ago
Dublin 17, Ireland Uniphar Medtech Full timeBased in our head office, Northern Cross, Finglas, and reporting to the Customer Service & Support Manager, the ideal candidate will be a customer-oriented self-starter capable of contributing to a high-performance team. You will provide a key interface with the customer, supporting all aspects of the customer care process, initially for 1 of the 10 brands,...
-
Dublin, Ireland Cpl Full timeCustomer Service Representative Job DescriptionAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.  Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major, international...
-
Dublin, Dublin City, Ireland CPL Healthcare Full timeTelesales & Customer Service Representative Location - Dublin Contract type - Permanent, full-time Work model - Hybrid Working hours - Rotating shift (8:00am - 8:00pm) At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From...
-
Member Service Representative
2 months ago
Dublin, Dublin City, Ireland Cpl Full timeMember Service Representative - Temp 6 month contract Reporting to: Operations ManagerOur client is hiring for a Member Service Representative to join their team. Delivering an excellent member experience by providing an efficient face-to-face, telephone, online and email service to members while adhering to service level standards and compliance. Duties...
