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NI Customer Service Representative

3 months ago

Dublin, Ireland AXA Group Full time

Put the care into your career.... and join our Customer Service Team in our Commercial Team

We’re recruiting  Customer Service Representatives to join us on a full time permanent  basis. At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and working at least 2 days per week in our Belfast (Ewart Building) or Dublin (Wolfe Tone House) office in a way that works best for them, their team and our customers.

What you’ll be doing:

You’ll spend your time on the phone, talking to our customers and identifying their needs. Your interactions vary call to call, for example you could be supporting someone who is changing a van registration or identifying a solution to a concern a customer has.

Salary:  A generous base salary plus the opportunity to earn an annual performance related bonus PLUS generous pension contribution, staff discount on motor & home insurance and more …

Working Hours & Shift Pattern:

Full time, hours per week, working 9am to 5pm Monday to Friday.

Induction & Training:

You’ll receive a comprehensive induction and benefit from a training programme with one of our specialist Trainers, which will be a blended delivery on-site at our Belfast office and from home. We'll give you all the training and support you need to become a confident and skilled Representative, including continual development of your technical knowledge and personal skills.

Training is up to 4 weeks full time  and all IT & office kit will be provided enabling you to mix home and office based work.


Your Profile

About the person

· No experience required , all we ask for is great customer service skills as customers are at the heart of what we do and if you're as passionate about helping customers as we are, you’re already one step closer.

Friendly tone & good communication skills Resilience and persistence to meet sales targets Computer literate, with the ability to effectively learn the navigation of multiple systems. Minimum Leaving Certificate or GCSE qualification ( 5 GCSE’s at Grade C and above – including maths and English) or education equivalent

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About AXA
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
About the Entity

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.


What We Offer

One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

• Competitive salary with annual review
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance
• Generous annual leave plus Bank Holidays
• AXA employee discounts
• Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. 

AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.