Member Service Representative

2 months ago


Dublin, Dublin City, Ireland Cpl Full time

Member Service Representative - Temp 6 month contract

Reporting to: Operations Manager

Our client is hiring for a Member Service Representative to join their team. Delivering an excellent member experience by providing an efficient face-to-face, telephone, online and email service to members while adhering to service level standards and compliance.

Duties will include:

  • Provide exemplary customer service to all members and potential new members by effectively resolving member queries first time leading to the minimisation of referring issues to other departments for resolution.
  • Handling all transactions and counter procedures in a confidential and professional manner.
  • Processing member's payments through the computerised member accounting system.
  • Handling of cash float and balancing of all cash handled with transactions processed and applying all best practices and policies in connection with this.
  • Issuing Loan and Share withdrawals to members
  • Taking applications for opening accounts from new members, ensuring all correct documentation is provided.
  • Providing other counter services to members, e.g. Payzone, Fexco etc.
  • Maintaining the counter area in a tidy and professional manner.
  • Any other duties that may be required on a day-to-day basis as advised by the Office Supervisor.
  • Keep up to date on promotional initiatives and new products and services being implemented within the credit union.
  • Promote a culture that reflects the values and encourages good performance and excellent member services.
  • Promote Community Credit Union services and products and inform prospective Members of the benefits of membership

Competencies required:

  • Previous experience in bank or credit union
  • QFA qualification desirable
  • Member-focused with a proven track record of delivering exemplary customer service
  • Excellent verbal and written communication skills with strong interpersonal skills
  • Active listening skills to accurately respond to inquiries and requests
  • Demonstrate strong analytical and numerical skills
  • Must be detail oriented and well-organised with a professional phone manner
  • Flexible and adaptable with a positive attitude to change
  • Productive work habits, time management, workload management, and priority setting in line with quality decision-making
  • Compliance with policies and procedures

Contact Hannah for a confidential chat today on:

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