Technical Support Advisor

3 weeks ago


Dublin, Dublin City, Ireland Hyundai Ireland Full time

Hyundai Cars in Ireland is on the lookout for an experienced Technical Support Advisor to join their team.

The ideal candidate should have previous motor technical experience, be self-motivated, and able to work effectively as part of a team.

The Technical Support Advisor will be in charge of providing technical support to the Hyundai Dealer Network and reporting field quality issues.


About You:
- Minimum National Craft Certificate with a strong technical background
- Customer-focused and able to communicate effectively with different profiles
- Willingness to continuously enhance knowledge
- Ability to thrive in a fast-paced, performance-driven environment
- Proficiency in Windows Office

The Role:
  • Technical support for the Hyundai Dealer Network: Offering remote assistance to technicians, providing on-site support for complex cases, representing Hyundai in technical matters, receiving and managing technical issues through the Hyundai Hotline, guiding dealers towards improved service quality, and reporting technical issues to the manufacturer when necessary.

Remuneration and Benefits:
- Opportunity to be part of a rapidly growing and ambitious company
- Challenging and diverse role with real responsibilities
- Bonus Scheme
- Company Car

If you believe you have the qualifications for this role, we would love to hear from you.
Skills:
- Service Vehicle Repairs Diagnose

Benefits:
- Performance Bonus
- Training
- Paid Holidays
- Parking
- Company Vehicle
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