Technical Support

3 weeks ago

Dublin, Dublin City, Ireland Charles River Laboratories, Inc. Full time

For the past 75 years, the team at Charles River has been dedicated to aiding in the exploration, development, and safe production of new medicinal treatments. By becoming a part of our group, you will contribute significantly to the health and well-being of individuals worldwide. Whether your expertise lies in life sciences, finance, IT, sales, or any other field, your abilities will be vital to the tasks we undertake. In exchange, we will support you in establishing a fulfilling career that you are truly passionate about.

CRUCIAL: To be considered for this role, it is essential to upload your resume/CV during the application process. Please ensure that your work history and educational background are accurately provided.

Job Summary

We are currently seeking a full-time temporary Technical Support professional to work within the Technical Services Department. The role involves processing customer and test samples in the Technical Services laboratory using various technological platforms like Celsis and Endosafe.

KEY RESPONSIBILITIES:

  • Interact with customers to offer support for testing, address any queries, and resolve issues related to the Celsis and Endosafe product lines.
  • Aid in handling product returns and complaints. Document these occurrences as per the standard operating procedures (SOP) and site-specific GDP requirements.
  • Notify quality assurance in Dublin and Charleston-USA of customer complaints, assist in investigations, conduct necessary testing, and provide updates on status and resolution to customers.
  • Conduct IQ, OQ, PQ of lab equipment such as Advance II, Biotek, Cartridge readers (MCS and PTS), and maintain relevant documentation.
  • Assist in training internal team members, ensuring all training sessions are documented as per site-specific SOPs.
  • Carry out contract testing for Celsis and LAL, including method development studies, method validation studies, accessory release, CSE/RSE, LAL water, etc., as needed.
  • Perform laboratory tasks to isolate, cultivate, and maintain bacterial cultures.
  • Ensure compliance with relevant regulatory requirements (cGMP, FDA, ISO) and departmental procedures (SOPs, safety protocols, biosafety regulations).
  • Update and review SOPs, protocols, and other controlled documents for Technical Service, aligning them with all applicable GMP regulations and internal policies.
  • May engage in inspections and audits.
  • Prepare sample testing reports for customer distribution and peer review reports following SOPs and Protocols.
  • Compile and present process metrics for Technical Service activities like contract testing, complaints, RSE/CSE testing, Service Cloud, quality management reviews, tracking and trending meetings, etc. Analyze data to identify any anomalies and recommend necessary actions.
  • Use best practices for data review and analysis (e.g., Statistical review, Minitab, PowerBI). Training will be provided when required.
  • Perform any other relevant duties as assigned.
Job Qualifications
  • Education: Bachelor's Degree (B.A. /B.S.) in Microbiology / Biology or a related field.
  • Experience: 1-2 years of relevant experience as a Microbiologist. 2 years of experience in areas like quality systems, data review, metrics collection and reporting in a GMP/GLP environment. A suitable combination of education and experience may be considered in place of the specified requirements.
  • Other: Advanced computer skills are necessary. Proficiency in Microsoft Excel. Attention to detail and organizational abilities are vital.

IMPORTANT: A resume must be provided to be eligible for this position. Please ensure your resume is uploaded in your candidate profile.

About Microbial Solutions
Our Microbial Solutions department offers a wide range of endotoxin testing, microbial detection, and microbial identification products and services designed to meet industry requirements effectively. We assist clients in ensuring product safety and quality through user-friendly yet robust testing solutions that fulfill regulatory standards, aid decision-making, and enhance operational efficiency.

About Charles River
Charles River serves as an early-stage contract research organization (CRO) with a diverse array of discovery and safety assessment services. We support clients from target identification through preclinical development, providing both Good Laboratory Practice (GLP) and non-GLP services. Additionally, we offer products and services for clinical laboratory testing and manufacturing activities. By leveraging this broad portfolio, clients can adopt a more flexible drug development approach, reducing costs, boosting productivity, and accelerating time to market.

We have a global workforce of over 20,000 employees across 110 facilities in 20 countries, enabling us to utilize worldwide resources and diverse perspectives to address our clients' unique challenges. Our clientele includes global pharmaceutical and biotechnology firms, government entities, hospitals, and academic institutions worldwide.

At Charles River, we take pride in our contribution to enhancing people's quality of life. Our commitment to outstanding science and a clear sense of purpose drives us every day, knowing that our efforts contribute to improving health and well-being globally. Notably, we have supported the development of 86% of FDA-approved drugs in 2021.

Equal Employment Opportunity
Charles River Laboratories upholds equal employment opportunities - candidates are assessed based on their qualifications without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, or disability.

If you are interested in joining Charles River Laboratories and require special assistance or accommodations due to a disability during the application process, please reach out to our Human Resources team. This contact is solely for disability-related accommodation requests and not for application status inquiries.

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