Junior Client Relationship Specialist

3 weeks ago

Dublin, Dublin City, Ireland Medserv Full time

Respectfully, we do not require the assistance of recruiters at this time - please do not call the office. Any associated calls or emails will be screened accordingly.

About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively, and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Role Overview:

As a Client Relationship Specialist, you will act as the primary contact for all new and existing clients and will actively contribute to the team in handling all client queries in an efficient and professional manner.

Duties and Responsibilities:

  • Resolve and manage our daily caseload through SalesForce
  • Answer calls on the Doctors' Line and advise and resolve where possible
  • Provide support to clients and other personnel to ensure they fully understand the Medserv website, App, and ways of sending information to us
  • Manage the onboarding of new clients and own the full process end-to-end
  • Follow up on all outstanding documentation required from a Consultant/3rd party to ensure successful registration
  • Liaise with colleagues to support requests they have in resolving client queries
  • Update teams as new clients join us or their account is updated in some way that will impact the processing of their work
  • Engage with Ops & Sales colleagues for the onboarding of new clients
  • Run checks on Client accounts for activity levels
  • Fix any issues that a client may flag with us and ensure engagement from colleagues to aid this
  • Keep in touch with clients on a regular basis to ensure they are aware of all services Medserv offers and any new developments in-house that can enhance their engagement with us.

Skills Required:

  • Excellent telephone skills and the confidence to deal with clients and all callers to resolve issues
  • A keen eye for detail
  • Previous office experience essential
  • CRM software familiarity is ideal but training will be provided
  • Dedicated to thoroughness and accuracy
  • Confident decision maker and happy to make suggestions around efficiency and smarter ways of working for us and clients

Package:

  • Performance bonus (team-based)
  • Company bonus
  • Corporate health insurance with Irish Life
  • Pension contribution
  • Maternity and Paternity leave (T&C's apply)
  • Life Assurance
  • Gym membership
  • Dedicated EAP provided by Health Assured
  • 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
  • Holiday Plus Scheme to purchase additional leave
  • Professional development opportunities
  • Regular sports and social events
  • Healthy food with comfortable on-site recreational facilities
  • Access to tax incentive schemes i.e. commuter schemes and bike to work
  • 35-hour working week compensated at a 40-hour week

Additional Info:

  • This is a full-time, on-site position
  • All offers of employment are subject to a valid work permit
  • Role commences immediately

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