Client Support Specialist

2 weeks ago


Dublin, Dublin City, Ireland Opening Full time

Job Description:

is seeking a Client Support Specialist to join our team in Cork, IE. As a Client Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the main point of contact for client inquiries, issues, and requests, ensuring that our clients receive timely and effective assistance.

Responsibilities:
- Respond to client inquiries via phone, email, and chat in a timely and professional manner
- Provide technical support and troubleshoot issues for clients using our software
- Manage client accounts, ensuring that all client information is accurate and up-to-date
- Collaborate with other teams, such as sales and product development, to address client needs and concerns
- Proactively identify opportunities to improve the client experience and suggest process improvements
- Maintain a high level of product knowledge to effectively support clients
- Meet and exceed departmental goals for client satisfaction and retention

Requirements:
- 3+ years of experience in client support or customer service
- Energetic and adaptable personality traits
- Strong time management and creativity skills
- Excellent communication and interpersonal skills
- Proven ability to multi-task and work efficiently in a fast-paced environment
- Experience using customer support software or CRM systems
- Bachelor's degree in a related field preferred

Benefits:
- Free accommodation for out-of-town employees
- Paid overtime opportunities
- Employee discounts on company products and services

Working Environment:
At , we prioritize employee well-being through health and wellness initiatives. We offer a supportive and collaborative work environment where employees can thrive and grow professionally.

Equal Opportunity Statement:
is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.



Original job Client Support Specialist posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

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