Client Experience Specialist

2 weeks ago


Dublin, Dublin City, Ireland Herbstsoftware Full time
Client Experience Specialist (IT Support)

"The primary role of the Customer Support Professional is to provide first-class customer, technical and billing assistance to BT customers".

Support Professionals will handle technical customer inquiries in a courteous and professional manner while providing the highest level of customer service. They will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer service level.

Responsibilities:

  • Provide first-class support within a call center environment to customers via telephone
  • Achieve and maintain call handling and quality based statistics
  • Effective use of the systems and tools available to the Support Centre
  • Track and document information regarding customers and their queries in call tracking database
  • Contribute to overall team performance, including support and assistance of other team members
  • Promote additional client services as required
Personal Success Profile:
  • Excellent Customer service skills with a minimum of 1-year customer service experience
  • Excellent communication skills to include verbal, written and listening
  • Ability and willingness to solve problems and provide support
  • Fixed working timetable from 9.00 am – 5.30 pm, 5 days a week (Monday to Friday)
  • Experience in an environment where adherence to a schedule is of the utmost importance
  • Good knowledge and understanding of the internet, broadband etc
  • Must be able to work in a high volume, fast-paced, goal-oriented environment
  • Must have strong initiative, be positive and a quick learner with attention to detail
  • Ability to work independently and in a team environment
  • Resilient and calm with an ability to assist customers and drive brand loyalty
  • Ability to manage time wisely to meet call handle time and work with targets
  • Leaving certificate or equivalent
We offer you:
  • Competitive salary and incentives
  • An exciting full-time, permanent job in a fast-paced environment
  • Opportunities for development and promotion
  • In-house recognition

The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.

Experince, Knowlegde and skills
  • Customer Service
  • Call Center
  • Opportunities for development and promotion

2nd Floor, Ballymount House, Parkway Business Centre, Dublin, D24 XNE2, Ireland

Herbst House, Kilpoole Hill, Wicklow Town, Co.Wicklow, A67 R240, Ireland

City Gate, Mahon, Cork, Cork T12 W7CV, Ireland

Copyright 2023 Herbst Software. All rights reserved

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Artomatix Full time

    Job Description:Artomatix is seeking a Client Support Specialist to join our dynamic team. This is a remote position based in Limerick, Munster, Ireland. As a Client Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Responsibilities:- Serve as the primary point of contact for clients,...


  • Dublin, Dublin City, Ireland Opening Full time

    Job Description: is seeking a Client Support Specialist to join our team in Cork, IE. As a Client Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the main point of contact for client inquiries, issues, and requests, ensuring that our clients receive timely and effective...


  • Dublin, Dublin City, Ireland Medtronic Ireland Full time

    Job Description:We are seeking a Client Support Specialist to join our team at Medtronic Ireland in Limerick, Munster, Ireland. As a Client Support Specialist, you will be responsible for providing exceptional customer service and support to clients, ensuring their needs are met and problems are resolved efficiently.Responsibilities:1. Serve as the main...


  • Dublin, Dublin City, Ireland Amazon Ireland Full time

    Job Description:Amazon Ireland is seeking a dedicated and hardworking individual to join our team as a Client Support Specialist in Limerick, Munster. As an Entry Level position, we are looking for someone with at least 1 year of experience in a similar role.Responsibilities:1. Provide exceptional customer support to clients via phone, email, and chat2....


  • Dublin, Dublin City, Ireland Airbnb Ireland UC Full time

    Job Description:We are seeking a highly motivated and independent Client Service Specialist to join our team at Airbnb Ireland UC. As a remote worker based in Cork, Cork, IE, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and efficient manner.Responsibilities:1. Communicate with clients...


  • Dublin, Dublin City, Ireland Velocity Global Full time

    POSITION SUMMARYWe are looking to hire an HR Specialist to assist our supported employees and clients based in the UK and Ireland duringtheir entire employment lifecycle. In this role, you will be responsible for building a positiverelationship with our supported employees and clients, obtaining, and recording HR information,managing the HR database, and...


  • Dublin, Dublin City, Ireland Balazs Full time

    Patient Experience Specialist page is loaded Patient Experience Specialist Apply locations Ireland, Dublin time type Part time posted on Posted 2 Days Ago job requisition id R Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies: Home...


  • Dublin, Dublin City, Ireland VMware Ireland Full time

    Job Description:We are seeking an Online Client Service Specialist to join our team at VMware Ireland in Waterford, Munster, IE. As an Associate Level role, the ideal candidate will have at least 3 years of experience in a similar position. We are looking for a hardworking and passionate individual with excellent project management skills and the ability to...


  • Dublin, Dublin City, Ireland Wix Full time

    Job Description:As an Online Client Support Specialist at , you will be responsible for providing exceptional customer service to our clients through various online platforms. You will serve as the first point of contact for clients seeking assistance with their websites, guiding them through technical issues, offering solutions, and maintaining a high level...


  • Dublin, Dublin City, Ireland DesignList Full time

    Global Customer Experience Specialist Must be able to work onsite in Dublin Want to be part of an amazing team, hell-bent on crafting a better future? We're always looking for creative people who care We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we...


  • Dublin, Dublin City, Ireland Designit Full time

    Global Customer Experience Specialist, DublinShift: Thursday - Monday 8 a.m. - 4:30 p.m. UTCMust be able to work onsite in DublinWant to be part of an amazing team, hell-bent on crafting a better future? We're always looking for creative people who careWe are analysts.Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners....


  • Dublin, Dublin City, Ireland Sodexo Full time

    Digital Experience Specialist at SodexoJoin the team at Sodexo, where you will play a crucial role in enhancing the digital journey of dining application users through effective data management and UX optimization. This is more than just a job; it's a chance to be part of something greater. What you'll do:Update and maintain food item and menu data within...


  • Dublin, Dublin City, Ireland Currenxie Full time

    Currenxie is a Hong Kong headquartered, fast growing, global financial technology group of companies looking for talented people to join our rapidly expanding team. We are currently recruiting for our new European headquarters located in Dublin, and we are seeking a talented Client Support Specialist to join our front office team and provide world class...


  • Dublin, Dublin City, Ireland MasterCard Full time

    Specialist, Product Experience Design page is loaded Specialist, Product Experience Design Apply locations Dublin, Ireland time type Full time posted on Posted 9 Days Ago job requisition id R Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible....


  • Dublin, Dublin City, Ireland MasterCard Full time

    Job Title:Specialist, Product Experience DesignOverview:Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...


  • Dublin, Dublin City, Ireland Medserv Full time

    Respectfully, we do not require the assistance of recruiters at this time - please do not call the office. Any associated calls or emails will be screened accordingly.About Medserv:Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our...


  • Dublin, Dublin City, Ireland ServiceNow Full time

    Company DescriptionServiceNow is all about using our technology to make the world a better place for everyone, and our amazing team is the reason why we can make it happen. We don't waste time because the world can't afford to wait, and we come up with innovative solutions that set us apart from the rest when it comes to serving our clients and communities....


  • Dublin, Dublin City, Ireland ServiceNow Full time

    Company DescriptionServiceNow is all about using our technology to make the world a better place for everyone, and our amazing team is the reason why we can make it happen. We don't waste time because the world can't afford to wait, and we come up with innovative solutions that set us apart from the rest when it comes to serving our clients and communities....


  • Dublin, Dublin City, Ireland Bank of America Full time

    Job Description:Job Title: Client Assets Control Specialist Corporate Title: Up to AVPLocation: Dublin Company Overview:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and...


  • Dublin, Dublin City, Ireland MasterCard Full time

    Senior Specialist, Product Experience Design page is loaded Senior Specialist, Product Experience Design Apply locations Dublin, Ireland time type Full time posted on Posted 27 Days Ago job requisition id R Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart...