![Airbnb Ireland UC](https://media.trabajo.org/img/noimg.jpg)
Client Service Specialist
3 weeks ago
Job Description:
We are seeking a highly motivated and independent Client Service Specialist to join our team at Airbnb Ireland UC. As a remote worker based in Cork, Cork, IE, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and efficient manner.
Responsibilities:
1. Communicate with clients via phone, email, and chat to address their inquiries and resolve any issues they may have.
2. Provide support and guidance to clients on using our platform effectively and maximizing their experience.
3. Assist clients with booking accommodations, modifying reservations, and processing payments.
4. Collaborate with other teams within the company to ensure a seamless experience for clients.
5. Identify opportunities for upselling additional services or packages to clients.
6. Maintain accurate records of client interactions and transactions in our database.
7. Stay updated on industry trends and best practices to provide the highest level of service to clients.
Requirements:
1. A minimum of 3 years of experience in a client service or customer support role.
2. Excellent communication skills and the ability to effectively engage with clients.
3. Strong negotiation and critical thinking skills to resolve challenging situations.
4. Proven track record of working independently and being resourceful in finding solutions.
5. Ability to work efficiently in a remote setting and manage your time effectively.
6. Familiarity with CRM software and other relevant tools.
7. Bachelor's degree in a related field is preferred.
Benefits:
1. Disability insurance
2. Employee discounts
3. Vision insurance
Working Environment:
Join a dynamic team at Airbnb Ireland UC that is at the forefront of the industry, leading with cutting-edge ideas and solutions. This is a great opportunity to grow and develop your skills in a fast-paced and innovative environment.
Equal Opportunity Statement:
We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment. Apply now to join our team and make a difference in the world of client services
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Client Service Specialist - Remote Work posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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