Client Services Director

3 weeks ago

Dublin, Dublin City, Ireland Prosperity Full time

Our client is a leader in the content creation industry, providing a wide range of services to help businesses achieve their content marketing goals. From developing a comprehensive content strategy to creating high-quality written and visual content, they have the expertise to help companies effectively communicate with their target audience and build a strong brand image. With a team of experienced writers, designers, and marketing specialists, the company is dedicated to helping businesses establish a strong online presence and grow their brand through the power of well-crafted content.

We are currently on the lookout for a Client Services Director who will take charge of overseeing all aspects of the client service department. The primary objective of this role is to ensure the delivery of exceptional service at every interaction, ultimately contributing to the achievement of the agency's goals.

In this leadership role, you will be tasked with devising innovative strategies to elevate the standing of the Client Services team, establishing them as reliable and trusted advisors for our clients. You will play a key role in enhancing our reputation and driving increased revenue through outstanding customer service and service delivery.

Responsibilities:

Develop and communicate scalable ways of working for Client Services to support hyper-agency growth. Build strong relationships and trust with senior clients and industry leaders for new business development. Meet with clients, understand their goals, and create personalized plans to exceed expectations. Hire, manage, and mentor direct reports for superior work delivery. Establish a client-centric culture aligned with company values. Ensure Client Services team adds value, embedding in clients' challenges and industries to unlock opportunities. Create successful client onboarding, retention, and satisfaction programs. Represent the company in client meetings and events. Provide consistent reporting on vital metrics to clients. Conduct regular client satisfaction reviews to inform continuous development. Manage client budgets and align costs for optimal P+L performance. Support the growth team in responding to RFPs and lead agency pitches with compelling storytelling. Introduce new services to existing clients. Stay updated on direct agency and client competitors in the market.

Requirements:

Excellent understanding of content and digital marketing. Vast expertise in devising and implementing solutions for client challenges. Demonstrates strong business acumen, overseeing client Profit and Loss. In-depth knowledge and hands-on experience in technical aspects of account management. Exceptional organizational, administrative, and project management skills, adept at handling multiple clients and projects simultaneously. Extensive background in project management, utilizing project management tools effectively. Confidently and comfortably pitches to clients at all levels. A positive and upbeat attitude aligned with the company's values and beliefs. Actively seeks ways to improve the company's bottom line. Adapts to business challenges and keeps abreast of market competitors. Ability to take ownership of projects, meeting print deadlines with a sense of urgency.

In addition to creative abilities, the ideal candidate will be equipped with excellent customer care skills, ensuring exceptional experiences for our valued clients. Their ability to engage with clients and colleagues at all levels will be a crucial factor of the position.

If you are great at interpersonal communication, scheduling, and time management, as well as characterise yourself with remarkable precision in meeting deadlines with unfaltering accuracy and speed, we are looking for you We encourage you to apply via Prosperity today

Apply Now

  • Director, Client Service, Ireland

    3 weeks ago

    Dublin, Dublin City, Ireland Advantage Group Full time

    Advantage Group International is seeking an enthusiastic, trusted, and resilient Client Service Director to join us in our journey of helping businesses be better together.What Matters to Us:Thirty years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding...

  • Junior Associate Director, Debt Services

    3 weeks ago

    Dublin, Dublin City, Ireland MUFG Investor Services Full time

    Job DescriptionThe Junior Associate Director is the first management role within Debt Services. The role is designed to support the management team by being a visible leader and effective point of escalation for the operations team. They support the operations team through being a source of knowledge and technical expertise, able to review sensitive...

  • Junior Associate Director, Debt Services

    3 weeks ago

    Dublin, Dublin City, Ireland MUFG Investor Services Full time

    Company Description Experience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, assert services, banking, and fund financing. ...

  • Client Relationship Director

    3 weeks ago

    Dublin, Dublin City, Ireland IQ-EQ Full time

    IQ EQ is part of a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.Job DescriptionThe Client Relationship Manager is responsible for establishing and maintaining client relationships,...

  • Global Service Delivery Director

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Following significant investment our client is now embarking on the next phase of its exciting growth plans and requires an ambitious and professional Global Service Delivery Director. Reporting to the CEO and working closely with the Executive Management team and the board, the position of Global Service Delivery Director will be responsible for the...

  • Director, Governance

    3 weeks ago

    Dublin, Dublin City, Ireland MUFG Investor Services Full time

    Company DescriptionWhat you'll get by joining MUFG Investor ServicesDynamic cultureSupportive teamEmphasis on innovation and client focusContinuous learning and development opportunitiesHybrid working environmentDon't settle for the usual. Apply today for a uniquely rewarding career.Job DescriptionThis position will support the Governance Function in...

  • TP Director, Financial Services

    3 weeks ago

    Dublin, Dublin City, Ireland Kingpin International Full time

    Are you a highly accomplished Transfer Pricing professional with a deep-seated passion for the world of financial services? Do you have a proven track record in inspiring and leading teams, and thrive in an ever-evolving, dynamic environment? Look no further; we have an opportunity tailor-made for you. Kingpin International is delighted to present an...

  • TP Director, Financial Services

    1 month ago

    Dublin, Dublin City, Ireland Kingpin International Full time

    Are you a highly accomplished Transfer Pricing professional with a deep-seated passion for the world of financial services? Do you have a proven track record in inspiring and leading teams, and thrive in an ever-evolving, dynamic environment? Look no further; we have an opportunity tailor-made for you. Kingpin International is delighted to present an...

  • TP Director, Financial Services

    3 weeks ago

    Dublin, Dublin City, Ireland Kingpin International Full time

    Are you a highly accomplished Transfer Pricing professional with a deep-seated passion for the world of financial services? Do you have a proven track record in inspiring and leading teams, and thrive in an ever-evolving, dynamic environment? Look no further; we have an opportunity tailor-made for you. Kingpin International is delighted to present an...

  • Director of Professional Services

    3 weeks ago

    Dublin, Dublin City, Ireland Spark Digital & Analytics Full time

    Permanent employee,Full-time· Dublin - Hybrid About the job Spark is a powerhouse of innovation, a champion among firms, blazing a trail for SMEs and enterprise businesses. Our secret weapon? Data. With our unmatched expertise, we bring unparalleled value to our customers, propelling them to new heights of success.At Spark, we don't settle for the ordinary....

  • Director, Trusts

    3 weeks ago

    Dublin, Dublin City, Ireland MUFG Investor Services Full time

    Company DescriptionExperience something Exceptionally Unique with MUFG Investor Services.Who are we? In short, MUFG Investor Services is a division of the Mitsubishi UFJ Financial Group, collaborating with over 480 committed global investment firms to deliver administration, asset services, banking, and fund financing.We operate in 14 international locations...

  • Director, Technical Services

    3 weeks ago

    Dublin, Dublin City, Ireland MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Associate Director – Financial Services Audit

    3 weeks ago

    Dublin, Dublin City, Ireland Lex Consultancy Full time

    Associate Director - Financial Services required for leading Professional Services Organisation in Dublin 2This global professional services FS Audit division are looking to expand their team due to our exponential growth. This position will give you exposure to some exciting industries such as Banking, Asset Management, Funds and Insurance whilst also...

  • Junior Associate Director, Debt Services

    3 weeks ago

    Dublin, Dublin City, Ireland Mufg Investorservices Full time

    Junior Associate Director, Debt ServicesFull-timeOffice Location: DublinRank: Senior AssociateEmployment Type: Permanent Full TimeExperience something BrilliantlyDifferentwith a career at MUFG Investor Services.Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global...

  • Director of Member Services, Irish Funds

    3 weeks ago

    Dublin, Dublin City, Ireland The Panel Full time

    Director of Member Services Irish FundsThe Panel is delighted to be working as the retained recruitment partner with Irish Funds to source a hi-calibre Director of Member Services to join their Dublin based team. This individual will report to the CEO, be part of the senior leadership team and be responsible for the design, development and delivery of...

  • Business Development Director – Financial Services

    2 weeks ago

    Dublin, Dublin City, Ireland Version 1 Full time

    Business Development Director - Financial ServicesPaul SteedCompany DescriptionVersion 1 is a Technology Services company, delivering impactful change to help our customers navigate the rapidly changing digital-first world. We have celebrated over 26 years in Technology Services and continue to be trusted by global brands to deliver solutions that drive...

  • Executive Director of Finance and Services

    3 weeks ago

    Dublin, Dublin City, Ireland Association of International Certified Professional Accountants Full time

    An Garda Síochána (AGS) is the national policing service of Ireland which aims to keep people safe through provision of an effective and efficient service that enjoys community support. The 2024 budget for An Garda Síochána is c €2.3bn. The recently enacted Policing, Security and Community Safety Act will make further and better provision in relation...

  • Client Services Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Brightwater Full time

    Client Services Manager Overview: Join a leading global investment management firm known for its outstanding client service, diverse culture, and innovative solutions. They value inclusion, diversity, and continuous improvement, ensuring a dynamic and supportive work environment.Role: As a Client Experience Manager, you'll ensure exceptional client service...

  • Client Service Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Medtronic Ireland Full time

    We are looking for an experienced and dedicated Client Service Manager to join our team at Medtronic Ireland in Galway, Connacht. As a Client Service Manager, you will be responsible for managing client relationships, ensuring client satisfaction, and overseeing the delivery of services to meet their needs. This role requires a high level of responsibility...

  • Client Service Manager

    1 month ago

    Dublin, Dublin City, Ireland Soteriare Full time

    Do you want to work for a fast-paced, growing organization where impactful people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service manager where you will be the key contact in servicing, educating, and resolving day-to-day operational issues for our institutional clients. The Purpose of Your Role ...