Client Services Manager

2 weeks ago


Dublin, Dublin City, Ireland Brightwater Full time

Client Services Manager

Overview: Join a leading global investment management firm known for its outstanding client service, diverse culture, and innovative solutions. They value inclusion, diversity, and continuous improvement, ensuring a dynamic and supportive work environment.

Role: As a Client Experience Manager, you'll ensure exceptional client service and support the Sales Team. You'll manage post-sales client relationships, address client queries, and collaborate with internal teams to deliver high-quality service.

Key Responsibilities:

  • Manage post-sales client relationships, ensuring high-quality service.
  • Own and resolve client queries, coordinating with internal teams.
  • Understand client needs and ensure service requirements are met.
  • Review service performance and aim for excellent client satisfaction.
  • Collaborate with Relationship Managers and Service Managers.
  • Handle client complaints timely and sensitively.
  • Coordinate client onboarding and change activities.
  • Diagnose and resolve complex client service issues.
  • Drive continuous improvement in service offerings.
  • Contribute to service improvement projects.

Experience/Requirements

  • Experience in institutional client servicing in asset management.
  • Experience dealing with Irish pension schemes is an advantage.
  • IMC level 1 qualification received within the last 2 years is an advantage.
  • Strong client service skills with a passion for service excellence.
  • Excellent interpersonal and communication skills.
  • Attention to detail and strong analytical skills.
  • Motivated, accountable, and results-driven.
  • Strong planning and organizational skills.
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Project management experience is an advantage.
  • Professional qualifications are a plus.

Remuneration Package

Competitive package. This is a 50 week fixed term contract with a view to permanent.

Hybrid working - 4 days a week in the office.

Dublin.

CONTACT

For more information on this role contact Martina Maher on or email me, or click on the apply button below

To view all live jobs with Brightwater and market insights, please visit our website;


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