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Client Service Officer
3 weeks ago
Looking to be part of a global financial institution and showcase your communications and problem-solving skills? Citi in Dublin might just be the perfect fit for you
Citi, a global organization dedicated to providing financial services responsibly, is seeking a Customer Service Analyst to join their team in Dublin.
Join Citi's Dublin office, the Citibank Europe Plc Headquarters.
Team / Role Overview
The Customer Service Analyst role involves providing resolutions and support to clients in coordination with the Customer Service team, ensuring outstanding customer service.
What you will do:
- Serve as the main contact for internal partners and external clients
- Address customer inquiries efficiently and maintain compliance standards
- Conduct analyses to meet client needs
- Communicate resolutions effectively to clients
- Develop and maintain client portfolio through various interactions
- Keep clients informed about any issues and provide updates
What we'll need from you:
- Prior customer service experience in a financial institution
- Strong computer skills
- Excellent written and verbal communication
- Proven investigative and analytical abilities
- Ability to present concepts and drive change
- Deliver top-notch customer service and focus on building client relationships
- Work collaboratively within a team environment
What we can offer you:
At Citi Dublin, you'll enjoy a business casual atmosphere with a hybrid working model, along with a competitive base salary, annual reviews, and comprehensive benefits for you and your family.
Citi is dedicated to creating an inclusive workplace where employees can be their authentic selves, energized to join, motivated to stay, and empowered to thrive.
Excited about the opportunities at Citi? Apply now and unleash your full potential
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