Client Services Executive

3 weeks ago


Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Ltd. Full time

Job Title: Client Services Executive (m/w/d)

Job Type: Full-time

About the Role:

As a Client Services Executive, you will play a crucial role in fostering positive relationships with our valued property owners. Your primary responsibility will be to ensure a high level of customer satisfaction by addressing client inquiries, providing proactive communication, and implementing effective solutions to meet their unique needs.

Key Responsibilities:

  • Client Communication: Serve as the main point of contact for clients, addressing inquiries, concerns, and feedback promptly and professionally.
  • Relationship Building: Cultivate strong and lasting relationships with clients, understanding their goals and objectives to tailor our services accordingly.
  • Problem Resolution: Collaborate with internal teams to address and resolve client issues, ensuring a smooth and efficient resolution process.
  • Proactive Engagement: Anticipate client needs and provide proactive communication on market trends, property performance, and other relevant updates.
  • Policy Education: Educate clients on relevant policies, procedures, and industry best practices to ensure compliance and mutual understanding.
  • Feedback Collection: Gather feedback from clients to continuously improve our services and identify areas for enhancement.

Requirements:

  • Customer-centric experience is desirable.
  • Fluency in German and high level of English.
  • Bachelor's degree in Business, Real Estate, or a related field is preferred.
  • Strong communication and interpersonal skills, with the ability to convey complex information in a clear and concise manner.
  • Problem-solving mindset and the ability to navigate challenging situations with tact and diplomacy.
  • Knowledge of real estate industry practices and property management is preferred.

To apply, please submit your CV and a concise note outlining your relevant experience to Emily Mason or Darren Geraghty via the provided link.

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