Pension Claims Administrator

3 weeks ago

Dublin, Dublin City, Ireland Aviva Full time

We have a fantastic opportunity for a career driven individual to join our retirement solutions team on a 12 Month Fixed Term Contract in our Dublin Cherrywood office as a Pension Claims Administrator.

This is an excellent opportunity to learn new skills and further your experience in a vibrant and challenging Life & Pensions environment. You will communicate directly with existing and new customers to provide excellent customer service and deliver good customer outcomes through secure messaging, in-bound or outbound telephone or Live Chat.

This is a Monday- Friday role at our Dublin Cherrywood office with Hybrid working available.

You must have valid Irish/EU/UK work rights to be eligible for this role.

Duties & Responsibilities:

Responsible for vetting and completion of full, partial and maturity claims and transfers. Liaise with our offshore team in relation to any errors which have been identified and ensure corrective action is taken. Adhere to all steps involved in order to prevent money laundering and financial crime. Deal with Customer complaints and log appropriately. Prioritise and manage your own workload to meet the varying needs of customers/Brokers. To operate within the payments out delegated authorities.

Skills & Experience:

QFA Qualification required, or working towards. Understanding of Pensions Claims processes and systems. Regulatory requirements; including conduct risk, money laundering, financial crime and Data Protection. Relevant product knowledge is advantageous. Strong verbal and written communication Ability to effectively prioritise workloads and work to critical deadlines. Strong PC skills (E.G. Microsoft office and ability to learn new systems quickly).

What will you get for this role?

A competitive market leading salary depending on skills, experience, and qualifications. Generous pension (employee contribution matching of up to 14% if you contribute 8%). Annual performance related bonus and pay review. Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days. Free car parking. Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme. TaxSaver Travel Scheme. Family friendly parent's (matching paternity and maternity leave) and carer's leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family. Employee Assistance Programme. Volunteering days. Professional qualification support and transparent career progression plans.

Aviva is for Everyone:

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you.

Our smart working combines the benefits of flexibility with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact

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