Application Support Team Lead

3 weeks ago


Dublin, Dublin City, Ireland Version 1 Full time

Job Description

  • System Monitoring and Maintenance: Continuously observing the health and performance of production systems using different tools and dashboards. Performing regular checks and maintenance tasks to prevent potential issues.
  • Incident Management: Swiftly detecting and pinpointing issues or system failures. Analyzing the root cause of incidents and providing timely solutions. Recording all incidents and monitoring them until resolution, ensuring comprehensive documentation.
  • Problem Management: Conducting in-depth analysis of recurring issues to pinpoint the underlying cause. Devising and implementing solutions to avoid problem recurrence with team collaboration.
  • Change Management: Evaluating the impact of proposed changes on production systems. Coordinating and implementing changes in a controlled manner to minimize disruptions. Crafting rollback strategies for cases where changes do not yield desired outcomes.
  • User Support and Communication: Offering technical support and guidance to end-users encountering problems with production systems. Keeping stakeholders updated on issue status, alterations, and system health.
  • System Performance Tuning: Identifying performance bottlenecks and enhancing system efficiency.
  • Collaboration and Coordination: Working closely with development, QA, and other IT teams to ensure smooth functioning of production systems. Collaborating with third-party vendors for assistance and maintenance of external systems.
  • Documentation: Keeping support procedures, system configurations, and incident resolutions up-to-date. Building a knowledge base for prompt resolution of common issues.

Qualifications

  • Proficient in Azure DevOps: Creating, organizing, and advancing work items such as bugs, issues, change requests, epics, features, and user stories, among others.
  • Strong communication skills: Capable of liaising with business analysts and teams to generate change requests and features by offering effective problem-solving solutions.
  • Ability to collaborate across multiple project teams to troubleshoot and resolve production issues.
  • Comprehension of system architecture and infrastructure.
  • Basic knowledge of SQL.
  • Familiarity with prevalent enterprise applications and software stacks like Alfresco and SharePoint.
  • Experience with monitoring and logging tools.
  • Aptitude for setting up alerts and analyzing system performance data.
  • Skilled in PowerShell scripting.
  • Awareness of security best practices and adept at implementing security measures.


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