Rent Coordinator

3 weeks ago

Dublin, Dublin City, Ireland Tuath Housing Association Full time

About Us:

Tuath Housing has been providing safe, secure, and affordable housing since 2006, while our values have remained consistent. In collaboration with Key Stakeholders, our primary focus is to deliver high-quality homes to more individuals and offer exceptional customer experiences to our 27,000 residents.

Choosing to work with Tuath Housing means making a real impact. We nurture and enhance our team of devoted, driven, and genuine individuals through tailored training and career growth opportunities.

Our People and Culture:

Our team members enjoy a supportive work environment, ongoing learning prospects, and an extensive benefits package that includes:

  • 24 days of annual leave
  • Competitive salaries based on experience
  • Pension plan, bike-to-work initiative, and wellness allowance
  • Career advancement possibilities and study assistance program
  • Access to an Employee Assistance Program
  • Flexible work options and a comprehensive work-life balance package

Tuath Housing holds the Bronze Award from Investors for Diversity and is dedicated to fostering an inclusive and respectful workplace that celebrates diversity in all its forms. We strive to establish an environment where all team members can be their authentic selves.

Tuath is dedicated to integrating environmental, social, and governance (ESG) considerations into every facet of our operations, emphasizing social responsibility in our business strategies. By monitoring and enhancing Tuath's ESG accomplishments, we aim to lead the way in promoting sustainability in the Irish affordable housing sector and delivering positive environmental and social impacts to our residents, employees, and the community at large.

If you are passionate about making a positive difference and believe that everyone deserves a home, Tuath invites you to get in touch.

Job Summary:

The Rent Coordinator will oversee tenants' rent accounts, explain rent payment policies and procedures during pre-tenancies, enhance rent collection rates, and manage arrears effectively.

The ideal candidate will:

  • Collaborate with the credit control team to boost rent collection and manage arrears, utilizing various communication channels such as phone, letters, emails, and in-person visits
  • Present rent payment policies and procedures during pre-tenancies and RTB adjudications
  • Establish and nurture customer relationships with tenants in arrears, joining Housing Officers on visits to tenants with significant arrears to discuss payment solutions
  • Monitor and address webchats, handle inquiries, and promptly alert Housing Officers about any pressing issues
  • Review tenants' rent based on relevant policies and income particulars
  • Generate monthly, ad-hoc, and year-end reports on Tenant Arrears Analysis
  • Assist with the Confidential Income Statement (CIS) processes annually
  • Update and maintain the tenant information database promptly upon receiving notifications via correspondence
  • Manage the unclaimed report database and collaborate with the bank to resolve any issues
  • Coordinate with Local Authorities and Revenue for remittances and liaise with An Post regarding household budget payments

Requirements:

  • Candidates should possess a Certificate/Diploma and proficiency in Microsoft Office tools
  • Hold a valid driving license and have access to a personal vehicle

Have at least one year of experience in a similar role

  • Excellent administrative skills and the ability to create Pivot Tables, spreadsheets, presentations, and memos

Strong communication, interpersonal, and relationship-building skills

Ability to work effectively both as part of a team and independently

Good organizational and time management abilities

  • Capability to handle confidential information with sensitivity

Dedication to customer-centric and solution-oriented work approaches

Willingness to participate in forums/working groups/committees as necessary

Perform any other reasonable duties as requested

Support sustainable practices within the organization, contribute to environmental initiatives, and uphold Tuath Housing's vision, mission, and values

Working at Tuath Housing:

Competitive salary based on experience

24 days of annual leave

Service leave entitlement

Comprehensive pension scheme

Sick leave benefits

Wellness allowance for employees

Hybrid work arrangements

Bike-to-work program

Flexible work schedules

Opportunities for career breaks and development

Access to Employee Assistance Program and Linkedin Learning license

Employee Green Team involvement

Sports & Social Club activities

Work-life balance support

Apply Today:

If interested, please refrain from submitting your application as a Google Doc, as it may not be processed correctly. We prefer applications in PDF or Word format.

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