Operations Coordinator

3 weeks ago


Dublin, Dublin City, Ireland Tiffany & Co. Full time

Responsibilities:

  • The Operations Coordinator takes charge of all back of house operations in a Tiffany store, focusing on providing top-notch client service and collaborating with store leadership to support the team and achieve sales targets. As a key holder, the Coordinator assumes managerial duties in the absence of a manager, overseeing order fulfillment, inventory management, client service activities, and store opening/closing.

Sales:

  • Cultivate strong relationships with clients to drive long-term loyalty and sales. Support the store in meeting or surpassing sales goals through operational and sales assistance. Collect customer data to nurture new and existing clients. Act as the Guest Experience Manager and key holder, managing opening and closing routines when needed. Promote key product categories to boost business.

Service:

  • Enhance the in-store experience by delivering unforgettable moments consistently. Represent the Tiffany brand passionately and provide top-notch service in every client interaction. Implement Client Experience Behaviors outlined in the TEI program. Optimize hospitality and store amenities to offer unique experiences, taking action on client feedback. Resolve client and employee issues effectively using sound judgment.

Operational Excellence:

  • Offer exceptional operational support to enhance sales and service. Handle daily tasks such as order fulfillment, shipping, receiving, cleaning jewelry, and managing merchandise. Ensure compliance with internal controls and maintain accurate inventory. Collaborate with Sales Professionals, Management, and clients to address requests promptly. Support operational efficiency goals by maximizing productivity and providing feedback on process improvements. Assist in coaching team members to enhance performance. Partner with the operations professional to ensure excellence in all tasks.

Qualifications:

  • Required Qualifications:
  • Must be currently located in and authorized to work in the Republic of Ireland.
  • 2-3 years of retail experience in retail operations with knowledge of merchandising, client service, administration, and shipping.
  • Strong analytical skills.
  • Proficiency in Microsoft Word and Excel.
  • Ability to work flexible retail hours, including nights, weekends, and holidays.
  • Organized and detail-oriented.
  • Adaptability to perform various tasks based on business needs.
  • Preferred Qualifications:
  • A college/university degree.
  • Graduate Gemologist degree or prior Gemological Institute of America (GIA) coursework.


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