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Product Security Architect
3 weeks ago
Job Description
Product Security at Zendesk is a globally distributed team of passionate, motivated and focused application security specialists. We know how to build applications securely and enjoy crafting creative approaches to scale security through automation, education or secure design. We develop processes and tools that allow us to make secure decisions for our customers and embed security into our products by partnering with engineers to prioritize security throughout the software development lifecycle. If this sounds exciting, we have an opportunity for an architect to join us.
What you'll be doing
- Partner with Zendesk Engineering early in the application development lifecycle to suggest secure designs and build solutions.
- Review projects to identify risks and suggest ways to manage them.
- Influence partners to enhance security controls throughout the product development lifecycle.
- Act as a mentor to other Zendesk Security team members.
- Work in a team-oriented, fast-paced, global, and flexible environment.
- Support the handling of critical customer security issues efficiently.
- Evaluate, implement and operationalize additional tooling as necessary.
What you bring to the role
- A team-first, collaborative approach.
- The ability to influence other teams without direct authority.
- Excellent problem-solving skills and self-motivation to learn and upskill regularly.
- Strong written and verbal communication skills to collaborate globally.
- Ten years of Security experience, with at least five years supporting software development.
- Knowledge of modern web application technologies, their security threats, and vulnerabilities.
- Programming experience in real-world development.
- Experience with agile development processes in a fast-paced environment.
- Strong understanding of AWS products and services and how to mitigate their unique risks.
- Ability to balance and prioritize multiple projects/tasks effectively.
Preferred Qualifications
- AWS certifications or other cloud-based certifications.
- Security certifications like SABSA, CISSP, GSEC, GWEB, GPEN, GWAPT, OSCP.
- Experience with Google Cloud Platform.
- CVE's, bug bounties, or security competitions participation.
- Involvement in local or regional security user groups or conferences.
Where We Work
In this role, you'll mainly work remotely with a supportive team. We offer digital tools and experiences to stay connected—whether working from home, Zendesk offices, or flex office spaces. We bring our people together occasionally for collaboration and celebrations in person. Our perks include gender-neutral parental leave, healthcare coverage, incentives, and flexible hours to support a socially responsible environment.
About Zendesk - Champions of Customer Service
Zendesk software simplifies customer service chaos, powering billions of conversations with known brands. We promote digital-first customer experiences and provide flexibility for over 6,000 employees worldwide to work from any location. We prioritize diversity, equity, and inclusion efforts and offer equal opportunities without discrimination based on various factors. Accommodations are available per applicable laws for applicants with disabilities or veterans needing assistance during the application process.
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