Inside Sales Manager

3 weeks ago

Dublin, Dublin City, Ireland CPM Full time

The primary focus of the Inside Sales Manager position is to lead and develop our Inside Sales Function catering to key clients such as Vodafone, striving for exceptional performance through top-notch sales management, training, and reporting. The Inside Sales Manager embodies CPM's DNA, setting an example for their sales team with their passion and dedication to the role.

Having a winning attitude along with a digital mindset is crucial for excelling in this role.

The Key Responsibilities for This Role Include:

  • Lead, train, and inspire Inside Sales Teams to surpass agreed targets
  • Achieve core client and company KPIs to ensure team success and growth, focusing on sales volumes, quality, headcount management, and activity rates
  • Conduct call quality checks and live call monitoring to guarantee team members exceed client expectations and uphold company standards consistently
  • Manage the recruitment process for new team members, including interviewing, onboarding, and training
  • Provide support to other CPM clients as part of the broader Direct Sales team when needed
  • Offer insights, analysis, and feedback on sales activities, customer feedback, and market trends to management and clients

Desired Experience & Skills:

  • Prior experience leading a successful inside sales team
  • Demonstrated track record of outstanding performance in an inside sales environment
  • Self-motivated and adaptable in work approaches
  • Strong skills in planning, organization, reporting, and networking
  • Effective team builder and motivator who enjoys collaborating with the team to achieve challenging yet realistic goals
  • Excellent communicator with strong negotiation, persuasion, presentation, and interpersonal skills across all levels
  • Highly ambitious with a drive to meet ambitious sales targets and perform well under pressure
  • Reliable, professional, and trustworthy in handling confidential information
  • Proficient in computer skills, including MS Word, Excel, Outlook, and CRM databases
  • Telecoms experience considered an advantage but not mandatory

Essential Experience & Competencies:

  • Prior experience in Inside Sales and Sales Management
  • A passion for sales and sales leadership
  • Exceptional verbal and written communication skills
  • Ability to travel between our Belfast & Dublin offices
  • Initiative and capability to work independently without direct supervision
  • Strong problem-solving skills and a focus on identifying and implementing new work methodologies
  • Commitment to ongoing personal and team growth
  • Excellent time management and organizational abilities
  • A digital mindset, utilizing technology for efficiency and collaboration, questioning norms, and expanding beyond job requirements

Communication Skills:

  • Effective communication with individuals at all levels within an organization
  • Clear verbal expression
  • Ability to present information across various formats and to diverse audiences

Benefits:

  • Competitive basic salary ranging from €40,000 to €45,000
  • Lucrative Commission Structure up to €12,000
  • Companywide recognition awards, regular company events and activities
  • Discounted Health Insurance and access to a company pension provider
  • IVF Support Policy and Enhanced Maternity & Paternity Pay
  • Reward & Recognition through People Awards Scheme
  • Rapid career growth opportunities for high performers within 6 months
  • Employee Assistance Program
  • Active Diversity and Inclusion teams throughout the organization
  • Company social events, Bike to Work Scheme, and TaxSaver Scheme for discounted travel tickets
  • Employee Referral Payment Scheme and Structured Personal Development Plan

Measures of Success:

  • Achieve 100% of sales KPIs monthly
  • Maintain Headcount and Activity rates at required levels through effective recruitment and team morale
  • Ensure 100% compliance with sales and call regulations across the Team
  • Introduce and implement one new or improved work method per quarter to boost sales efficiencies or reduce costs

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