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Pensions and Investments Administrator
2 weeks ago
Contract Type: Fixed Term Contract (12 months)
Job Title: Pensions and Investments Administrator
Benefits:
- 10% Non-Contributory Pension (matched up to a further 2%)
- Funded Industry Qualifications
- Lunch Allowance
- Flexitime
- Hybrid working
Introduction and Background
With a knack for providing excellent customer service, you grasp that customers stick with companies that cater to their needs. We are cementing the loyalty of our customers by prioritizing their satisfaction. Rendering top-notch service is our norm and our customers' expectation. As our business experiences a thrilling phase of multi-channel expansion, we seek individuals who resonate with our values to seamlessly integrate into our thriving team.
Key Responsibilities
- Provide excellent customer service to customers and intermediaries
- Process customer requests and administration accurately and within agreed service levels
- View every interaction as a chance to establish rapport, credibility, and advocacy for Standard Life
- Spot opportunities to retain and expand customers' business with us
- Proactively offer precise information and guidance to customers to aid them in making informed decisions about their financial future and to instill trust in our capacity to assist them
- Capture opportunities to actively endorse alternative/lower cost service channels and elucidate the advantages of online technology to promote the use of self-service and facilitate seamless processing
- Adhere to the proper processes to ensure all actions align with conformance requirements
- Fulfill all the regulatory obligations of the role, ensuring compliance in all work and fair treatment of customers
- Identify the underlying causes of issues to forestall recurring failures
Skills:
Evidence of a solid track record in delivering exceptional customer service to either internal or external customers
- QFA qualified or in progress, preferred
- Proficiency in Swedish
Key Personal Competences
- Customer Focus
- Teamwork
- Planning & Organising
- Positive Attitude
We cherish diversity in our workforce and encourage applications from all individuals.
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