![Nova Leah](https://media.trabajo.org/img/noimg.jpg)
Live Chat Manager
2 weeks ago
Job Description:
Nova Leah, a leading cybersecurity company based in Limerick, Munster, IE, is seeking a talented and experienced Live Chat Manager to join our team on a full-time remote basis. As a Mid-to-Senior Level professional with at least 8 years of experience in a similar role, you will be responsible for managing our live chat platform and ensuring a positive customer experience.
Responsibilities:
1. Manage and supervise a team of live chat agents to ensure high-quality customer service and timely responses.
2. Develop and implement strategies to increase engagement, conversion rates, and customer satisfaction through the live chat platform.
3. Monitor chat conversations to identify trends, address customer concerns, and provide feedback to improve service quality.
4. Collaborate with other departments, such as Customer Service, Sales, and Marketing, to align chat messaging with company goals and initiatives.
5. Analyze chat data and performance metrics to identify areas for improvement and implement changes to optimize the platform.
6. Train new live chat agents on company policies, procedures, and best practices for effective communication with customers.
7. Stay up-to-date on industry trends, technologies, and best practices in live chat management to drive innovation and improvement.
Requirements:
1. Bachelor's degree in Business, Marketing, Communication, or related field.
2. Proven experience in managing live chat platforms, preferably in a B2B or technology-focused environment.
3. Strong communication skills and the ability to interact with customers in a professional and friendly manner.
4. Experience in project management and leading a team to achieve common goals.
5. Ability to work independently and remotely, while still collaborating effectively with colleagues and team members.
6. Driven and reliable, with a passion for delivering exceptional customer service and driving business results.
7. Proficient in using live chat software and other communication tools to manage chat conversations and monitor performance.
Benefits:
- Retirement plan
- Parental leave
- Dental insurance
Equal Opportunity Statement:
Nova Leah is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.
If you are a talented Live Chat Manager with the skills and experience we are looking for, we encourage you to apply before the deadline of June 22, 2024. Join us at Nova Leah and be part of a dynamic team driving innovation and excellence in cybersecurity.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Live Chat Manager - Remote Work posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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