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Young Person Service Coordinator
3 weeks ago
Responsible to: Head of Operations and Service Delivery
Responsible for: The development and delivery of Young Person Programme in MQI
Reports to: Deputy Head of Operations (Dublin)
ABOUT THIS ROLE
Be part of an exciting phase with the MQI team and take charge of developing a special program to assist young individuals facing various challenges.
In 2015, MQI introduced a Support Project for the Youth aimed at homeless or at-risk youths, focusing on education, motivation, coping skills, crisis intervention, legal matters, conflict resolution, accommodation, harm reduction, and drug education.
We offer a safe space for young people to express their views on drugs, enhance life skills, make better decisions, and improve overall well-being.
WHAT MQI OFFERS EMPLOYEES
- Engaging work environment
- Flexible working options
- Minimum 23 days off per year
- Pension plan (after probation)
- Life insurance
- Supervision by managers
- Ongoing learning and development
- Paid Family leave
- Educational support
- Employee Assistance Programme
- Health & Wellness initiatives
Main Responsibilities
1. Service Delivery:
-Lead the creation of new programs ensuring operational success of the youth program at MQI.
• Develop services strategically to meet evolving needs of young clients.
• Establish strong relationships with local agencies and ensure client access to services.
• Conduct client assessments, develop support plans, and maintain respectful relationships with clients.
• Engage clients in service development and incorporate their feedback.
• Provide high-quality service, address client concerns promptly, and identify client needs proactively.
• Organize group activities and training sessions based on client requirements.
• Support service by participating in on-call schedule.
• Lead service reviews, implement changes, and maintain records per policies.
• Establish and uphold practice standards aligning with MQI values.
2. Staffing:
• Provide supervision and support to staff.
• Ensure proper support for student placements and volunteers.
• Monitor staff performance and ensure high standards of service delivery.
• Assist in staff recruitment and training.
• Contribute to developing staffing structures and policies for quality service.
3. Reporting:
• Prepare regular reports and ad hoc information requests.
4. Teamwork:
• Collaborate with the team, communicate effectively, and support team goals.
• Foster a creative team environment and ensure high-quality work.
• Follow service policies, lead team meetings, and ensure policy compliance.
5. General Responsibilities:
• Stay updated on service quality standards and best practices.
• Develop role effectively in alignment with organizational goals.
• Maintain accurate records, attend meetings and events as needed.
• Adhere to organization policies and maintain professionalism.
• Adapt to organizational changes and support fundraising efforts when required.
Person Specification
• 3rd level qualification in Social Care or related field (required)
• 2 years' experience leading teams in community or addiction services (preferred)
• Strong interpersonal, leadership, and decision-making skills (required)
• Ability to build positive relationships with stakeholders.
• Handle pressure and work effectively with clients' complex needs.
• Willingness to learn and adapt new practices.
• Ability to work independently.
•Excellent IT skills.
The salary scale: Starting at €42,505 per year.
Contract: Permanent
Working Pattern: 39 Hours per week, Monday-Sunday (within 8.00am – 8.00pm).
Location: Merchants Quay, Co.Dublin
Fill out the application form if interested in this opportunity.
Management may revise this job description as needed.
This Position requires Garda Clearance
Merchants Quay Ireland is an equal opportunity employer
Merchants Quay Ireland is dedicated to supporting homeless individuals and those dealing with addiction. We offer essential services, pathways to recovery, and innovative solutions to drug and homelessness challenges. Join us for a rewarding career with growth opportunities. Connect with us on LinkedIn.
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