Customer Support Agent

2 months ago


Dublin, Dublin City, Ireland Cpl Full time

As IT Customer Support Specialist you will primarily answers calls and respond to IT requests and service request tasks from end-user clients.

This is a hybrid role where the successful candidate will be required to work a minimum of 3 days a week on our client's site based in Dublin with the remaining days working from home.

This is a full-time position working Monday – Friday, 08:00 – 16:00 with a 30-minute break.

Due to our client's requirements, the successful candidate must be fluent in both English and French.

Key Responsibilities

  • Call handling for the inbound IT support hotline
  • Fully qualifying and processing incoming IT support tickets in adherence to the agreed service, quality, and client satisfaction levels
  • Applying solutions, workarounds, patches and fixes
  • Effective dispatch to the correct organisation and resolver group

Qualifications

  • The successful candidate must be fluent in both English and French
  • Ideally 3rd Level Qualification – Certificate, Diploma or Degree in an IT related discipline
  • Excellent customer service skills
  • Attention to detail with the ability to multi-task
  • A team player
  • Availability for working some Public Holidays if required

Not a must but would give you an advantage if you have:

  • ITIL process knowledge would be beneficial
  • Experience with using monitoring tools for incoming tickets

What's on offer

  • Base salary of 32k
  • Hybrid work model (3 days onsite, 2 days from home)
  • Private medical and health insurance scheme
  • Free eye test vouchers
  • Life Insurance, EAP etc
  • 23 days holiday rising by 1 day per year to max 25

Location: Citywest, Dublin 24 (Hybrid work model)

Working Hours: Monday – Friday, 08:00 – 16:00 with a 30-minute break

#LI-OC1



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