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Level 2 IT Engineer

3 months ago

Dublin, Dublin City, Ireland Reperio Human Capital Full time

Location: Dublin (Hybrid Working)

Salary: Up to €55k p/a depending on experience, plus benefits

I'm seeking to hire an experienced Level 2 IT Engineer on behalf of my Dublin-based client, a growing MSP. You will troubleshoot and manage Level 2 Technical Support tickets and issues for your clients, work on virtual and physical client and server devices, and troubleshoot applications and on-premises/Cloud servers. You will also deploy IT solutions to your client base.

Duties:

  • Resolving tickets and service requests assigned to you
  • Acting as escalation POC for support tickets at Level 2
  • Deploy, migrate and document IT Solutions for your clients
  • Introduce and suggest new technologies to management
  • Oversee, train and mentor Level 1 Support team activities

Requirements:

  • 3+ years of Office 365 Administration experience including Microsoft 365 tenancy portal, MS Azure Portal, Exchange Online Admin and SharePoint Admin. Strong troubleshooting experience
  • Experience with firewall and network wired/wireless deployments and troubleshooting
  • Experience with Intune deployments and management is beneficial
  • Experience of working with Windows Server & OS 2016+
  • Certifications including CompTIA Network+, MCSA/MCSE, CCNAM, MS Azure Intermediate, MS 102 Office 365 and AZ 104 Azure are highly desirable

If you're interested in this position, apply through the link provided or send your CV to

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