Level 1 IT Support Engineer

3 weeks ago


Dublin, Ireland PFH Talent Acquisition & Recruitment Full time

Managed Services IT Support Level 1 / 2 role located in PWC Dublin 1. Responsibilities may include, but are not restricted to: Role: Prioritise, manage and responding to Managed Service helpdesk calls to meet required SLAs. Establish and build on good working relationship with customers. Troubleshoot and if required, referral of hardware faults to third parties. Install and configure computer hardware and peripherals, operating systems, and applications. Liaise with third party vendors for software\hardware installation. Deal with how to and information requests including data security and ICT policies Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues. Document new solutions Install individual software requests Install Lenovo hardware. Manage Lenovo warranty repairs. Manage Lenovo spare parts. Follow and adhere to ServiceDesk processes, procedures and follow escalation process and other matters as appropriate. Other Coordinate office activities to secure efficiency and compliance to procedures and processes Create and update SOPs Submit timely reports and prepare presentations/proposals as assigned. Assist colleagues as requested. Experience: Experience in working on an ITIL aligned Helpdesk is required. Strong Windows 10 desktop skills Management of Intune for deployments Hardware break fix on Laptops Business Competencies: Excellent written and oral communication skills Excellent teamwork and interpersonal skills. Proven ability to organise work with an organized manner Self-starter with a willingness to take responsibility The ability to interact with key stakeholders in a professional manner Education Third Level Education Qualification is preferable. IT industry certifications (Microsoft/Lenovo) Experience 1 2 years in a similar role Skills: Helpdesk Hardware Troubleshooting Software installation



  • Dublin, Ireland eir evo talent Full time

    LEvel 1 IT Support Engineer - onsite in Dublin City Centre Due to continued expansion ofeir evowe are now seeking to recruit an experiencedIT Support Engineer(Level 1)that endeavours to become an integral part of ourManaged Services Team, working in an evolving and exciting multi-customer, multi-technology IT environment. The successful candidate will work...

  • IT Support

    2 weeks ago


    Dublin, Ireland Senitor Recruitment Limited Full time

    IT Support - Level 1 Dublin €30k -€40K Only candidates authorized to work within the EU will be accepted. Our Dublin-based client is currently looking for an experienced individual to join their IT Support team. The successful candidate will have very hands-on knowledge of hardware, SQL administration and support. It would be hugely beneficial if you...

  • IT Support Level 1

    3 months ago


    Dublin, Ireland FRS Recruitment Full time

    Duties Include: Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues Logging calls (tickets) and keeping records of customer queries. Analysing call logs so you can spot common trends and underlying problems. Remote monitoring of customer systemsEnsure timely issue diagnosis and...


  • Dublin, Ireland PlanNet21 Communications Full time

    Planet 21 - VoiceNetwork Engineer PlanNet21 Communications are hiring Network Engineers for a Support and/or field role in Dublin. The ideal candidate will be working within the PlanNet21 Network Engineering team to support our customers and deliver network projects to clients. Provide support within designated Service Level Agreements and time frames,...


  • Dublin, Ireland Version 1 Full time

    Job DescriptionAs an application support analyst at Version 1, you will play a key role in ensuring the successful delivery of IT services to our client. The successful candidate will transition new applications into the support team, manage relationships with key stakeholders and ensure that service level agreements (SLAs), service commitments and project...


  • Dublin, Ireland Datadog Full time

    Technical Support Engineer 1 Dublin, Ireland We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and...


  • Dublin, Ireland Reperio Human Capital Full time

    IT Support Engineer (Level 2)Contract | €200-€280/day | Dublin A client of ours is hiring a skilled Level 2 IT Support Engineer to join their team. The role is focused on supporting a Windows/Microsoft environment, making it an ideal opportunity for someone with strong expertise in Microsoft technologies and a passion for troubleshooting and...


  • Dublin, Ireland Motorola Solutions Full time

    Job Description The individual needs to be able to assume the role of a technical systems support engineer providing full end to end support of the Core Network, Radio Network and system interfaces, engaging with customers and service partners in resolving network or service issues. The individual would take responsibility for resolution of an...


  • Dublin, Ireland IT Search Full time

    Senior Python Engineer (Big Data) Dublin (Hybrid 1 day per week onsite) €90K - €120K p/a + RSUs + bonus, healthcare, 5% pension etc Python | AWS Ecosystem | Spark | Kafka Legitimately one of the most exciting, scaling tech companies in Dublin right now weve had top feedback from the engineers we have helped onboard there this year. There is a focus on...

  • IT Help Desk Engineer

    14 hours ago


    Dublin, Ireland Beauparc Group Full time

    Who Are We? At Panda, Ireland's largest Waste Management business, we invite you to join our Team and experience a career that champions environmental excellence while harmonising tradition and innovation. Be part of a team that values strong connections and supports one another. At Panda, we are committed to leading the way in waste management and recycling...


  • Dublin, Ireland Blackrock Health Full time

    About the Hermitage Clinic Blackrock Health Hermitage Clinic is a state of the art 112 bed healthcare facility. The hospital provides a wide range of Emergency, Ambulatory, Interventional and Diagnostic care to for Adults and some services for Children. As a member of Irelands newest private health care group, Blackrock Health we are dedicated in ensuring...


  • Dublin, Ireland Blackrock Health Full time

    Job Title: Level 3 - Technical Support Engineer Department: ICT Department Job Type: 3 year fixed term contract Hours: 37 per week (Full-Time) Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical...


  • Dublin, Ireland IT Search Full time

    Security Operations Engineer (SOC) Contract: 1 year Mainly Remote Overview: Our client is seeking a Technical Security Operations Engineer to strengthen our cybersecurity team. This role focuses on monitoring, detecting, and responding to security incidents using tools like Symantec, Microsoft Sentinel, QRadar, and Qualys, ensuring the protection of our IT...

  • IT Support Engineer

    4 weeks ago


    Dublin, Ireland Okta, Inc. Full time

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Dublin, Ireland Version 1 Full time

    Job DescriptionAs a Business Development Director, you will proactively engage with firms to understand their specific business challenges, needs and requirements within the Financial Services Sector. You will identify and then educate on where Version 1 is uniquely positioned to support their needs. You will build out sales and partner channel opportunities...


  • Dublin, Ireland Version 1 Full time

    Company Description Version 1 is a Technology Services company, delivering impactful change to help our customers navigate the rapidly changing digital-first world. We have celebrated over 26 years in Technology Services and continue to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic...

  • Azure Cloud Architect

    5 months ago


    Dublin, Ireland Version 1 Full time

    Job Description Architecture, Implementation, and Delivery of Enterprise Microsoft Azure projects.  Business Development, Technical Pre-Sales, and proposals. Collaboration and technical consultation with customer, Version 1, and 3rd party technical teams such as applications, databases, data analytics, security, networks etc. to define...


  • Dublin, Ireland Version 1 Full time

    Job Description As our new Business Development Director, you will play a crucial role in supporting and developing our strong footing in the Financial Services sector in Ireland, leading large sales opportunities, and managing client engagements, among other responsibilities. In recognition of our expertise and accomplishments,  The role will be...


  • Dublin, Ireland IT Search Full time

    Senior Software Engineer (Kotlin) Dublin 8 (Hybrid) €75K - €90K p/a + 5% bonus, healthcare, 5% pension etc Kotlin / Spring Boot / AWS / Kafka This would be ideal for an engineer who is at early senior level and wants to increase their level of responsibility. The structure of this team allows regular project lead cycles for their engineers, and youll be...


  • Dublin, Ireland Version 1 Full time

    Job Description Version 1 is seeking a Senior Delivery Manager with excellent people management skills to join its Service Reliability Group. A highly driven individual is required as they will have responsibility for several customers. You will be responsible for a high-performing team of azure managed service consultants across Ireland, the UK and...