IT Support Level 1

1 week ago


Dublin, Ireland FRS Recruitment Full time

Duties Include:

  • Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
  • Logging calls (tickets) and keeping records of customer queries.
  • Analysing call logs so you can spot common trends and underlying problems.
  • Remote monitoring of customer systems
  • Ensure timely issue diagnosis and feedback for all client queries, using the IT Help Desk system where appropriate
  • Ensure all issues are resolved effectively by the team and maintain positive relationships between the wider IT Team and the supported clients
  • To monitor and manage customer SLA's and in conjunction with our Help-desk schedule and field engineering resources
  • Investigate issues, advising on remedial action and coordinate our third party suppliers
  • Updating help desk documentation so that support information is available and current for each customer.

Skills:

  • Good Communicator
  • Excellent English
  • Professional Telephone Manner
  • Excellent Customer Service Ethos
  • Ability to work in fast moving, dynamic environment
  • Flexibility
  • Desire to learn about new technologies


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