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Technical Support Engineer

2 months ago

Dublin, Dublin City, Ireland Adobe Full time

JOB LEVEL

P30

EMPLOYEE ROLE

Individual Contributor

The Opportunity

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a fantastic opportunity for a Technical Support Engineer to join our Adobe Experience Platform Support team based in Dublin.

Our primary responsibilities are to provide technical support and services to Enterprise customers on our Ultimate Support plan. As a key member of our AEP Support team, you'll help ensure customer success and value realisation from the Adobe Experience Cloud solutions. We focus on building trust and familiarity with our customers, and through understanding their business objectives, effectively advocate on their behalf across the organization

What you'll do

  • We provide timely response and resolution to technical queries
  • Build and maintain knowledge of customer environments and key business objectives
  • Advocate on behalf of our accounts with our internal product teams
  • We collaborate with the wider Ultimate team to provide customer centric data and insights into customer facing service reviews
  • Record and document all customer interactions in accordance with Customer Care standard methodologies and guidelines
  • Troubleshoot and qualify cases before raising to Engineering
  • Contribute Content to our Knowledgebase

What you'll need to succeed

  • Superb communications skills both written and verbal
  • Fluency in English
  • Ability to prioritize and effectively handle your workload
  • Experience in evaluating and understanding business impact of technical issues
  • Demonstrable ability to find innovative ways to solve complex technical problems
  • Experience with SQL and database management
  • Experience with data insertion and reporting API's, REST
  • Experience in debugging code by using Web developer tools
  • Understanding of Azure Data Lake
  • Understanding of a CDP (Customer Data Platform)
  • Knowledge of Cloud Storage, CRMs and Streaming Connections

As our many awards will tell you, at Adobe you'll be immersed in an exceptional work environment that is recognized around the world. You'll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, and explore the fantastic benefits we offer at .

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact