Vice President, Client Service Manager I

1 month ago

Dublin, Dublin City, Ireland BNY Full time

Bring your ideas. Make history.
BNY offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With 240 years of rich history and industry firsts, BNY has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about.

In this role, you'll make an impact in the following ways:

  • Day to day oversight of the assigned portfolios to ensure high Client Experience Levels
  • Transaction Management: - Cash & Trade (Loans, Bonds etc) Management Oversight - ability to engage with Clients to ensure timely execution, Report Review and preparation on Portfolio's Performance, Monitoring of Service Level
  • Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams
  • Lead and participate in Client Meetings and ensure minutes and follow up items are closed out
  • Develop strong working relationships with Front Office Relationship Managers
  • Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution
  • Employee Development: Key role in training of support team on Client and deal specific requirements
  • Partner with Global Group Managers to identify and streamline business operations. Support the efforts to enhance controls by standardizing relevant business processes and consistently managing/monitoring those activities to ensure quality and accuracy. Support key business programs, including business and process improvements which drive greater operational efficiencies and superior client service
  • Serve as an escalation point and communicate effectively with other internal shared services, external investment managers, brokers, and clients. This role sets the directions and tones for the client service administration elements of our business and therefore drives overall client relationships and risk management
  • Partner Management: proactively monitor and manage the activities performed within our business partners and hold regular meetings and escalate any concerns

To be successful in this role, we're seeking the following:

  • Minimum 5 years Corporate Trust or related financial markets/securities industry experience. and minimum 7 years financial services industry experience.
  • Strong Client Management Experience
  • Ability to review deal governing documents
  • Experience in Loans (syndicated, bi-lateral, real estate) very desirable
  • Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
  • Proactively monitor and manage the activities performed within our business partners outside of Ireland
  • Ability to quickly address issues - strong decision making
  • Financial Services Technical Skills
  • Effective interpersonal, oral and written communication skills
  • Excellent analytical, organisational and time management skills with the ability to meet tight deadlines
  • Proficiency in using Microsoft packages particularly Excel

At BNY, our inclusive culture speaks for itself. Here's a few of our awards:

  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: .

  • Vice President of Internationalisation

    4 weeks ago

    Dublin, Dublin City, Ireland IMCA (Ireland) Full time

    Vice President of Internationalisation & Alumni Vacancy Type: Full Time Practice or Client: Technological University of the Shannon (TUS) Technological University of the Shannon (TUS) is Ireland's third technological university and home to 15,000 students and a staff complement of approximately 2,000, full-time and part-time, across seven campuses in...

  • Fund Accounting, AVP

    2 months ago

    Dublin, Dublin City, Ireland State Street Full time

    Who are we looking for?We are looking for a dynamic leader at Assistant Vice President level to join the Fund Accounting Group management team. This managerial position has responsibility for managing the day to day Fund Accounting administration service ensuring that all deliverables are produced and delivered on time and in accordance with client service...

  • AML Assistant Vice President

    2 months ago

    Dublin, Dublin City, Ireland Citigroup Full time

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your AML skills to Citi's Transfer Agency team.Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial...

  • Key Account Manager

    3 months ago

    Dublin, Dublin City, Ireland Cpl Full time

    The Key Account Manager is a non-supervisory director level position designed to assist the Vice President of Customer Relations and Contracting in the development of strategies and maintaining vital relationships with pharmaceutical manufacturers, payers, PBMs, pharmacies, wholesalers, and other vendors. This position will be highly visible to senior...

  • Senior Automation Engineer I, Charles River Development, Assistant Vice President

    4 weeks ago

    Dublin, Dublin City, Ireland State Street Full time

    Summary:Work as a senior member of a Scrum team to execute the overall quality plan for one of Charles River's products. Provide support and assistance to customers and other teams within Charles River.Responsibilities:Work closely with the Scrum Master, Product Owner, business analysts, product specialists, developers and other project team members to...

  • Client Services Coordinator

    2 months ago

    Dublin, Dublin City, Ireland SEI1GLOBAL Full time

    SEI Investments is a leading global provider of asset management and investment technology solutions. The company's innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical...

  • Client Service Executive

    4 weeks ago

    Dublin, Dublin City, Ireland WTW Full time

    Ready to Elevate Your Broker Career? Join WTW Dublin as a Client Service ExecutiveAre you an Experienced insurance professional looking to take your career to the next level? Look no further We're expanding our dynamic team based in Elm Park, Merrion Road Dublin 4, and we want you to be a part of our success story, At WTW, we transform tomorrows.WTW Offer...

  • Client Manager

    3 months ago

    Dublin, Dublin City, Ireland Mercer Full time

    Mercer's Investment Solutions International Client Team is looking for a candidate with a solid level of investment knowledge and experience, a strong interest in project management, and, most importantly, a client-oriented personality with a strong customer focus for the listed position in Ireland.What to anticipate:An exciting chance to be part of one of...

  • Dutch Client Success Specialist 42-55K, Hybrid

    3 months ago

    Dublin, Dublin City, Ireland Cpl Full time

    Goedendag (this is the only Dutch word I know ahah)... Welcome to this job offer I currently am recruiting for one of my biggest clients, a large Tech & Social Media company, for a Dutch Client Success Specialist position, to work from the beautiful city of Dublin, on a hybrid modelA bit more about the position... your main tasks will be:Maintaining a book...

  • Director, Lifecycle Marketing

    4 weeks ago

    Dublin, Dublin City, Ireland 2K Games, Inc. Full time

    Director, Lifecycle Management - Dublin What We Need: 2K is looking for a Director, Lifecycle Management to join the publishing team focused on a new AAA IP. Reporting to the Vice President of Integrated Marketing, the Director of Lifecycle Management will develop & lead the strategies that drive player engagement, retention, monetization, acquisition,...

  • Investor Client Services Representative

    4 weeks ago

    Dublin, Dublin City, Ireland MATRIX Recruitment Group Full time

    What you need to know Matrix Recruitment are currently recruiting for a Financial Services Customer Services Representative for our client in the financial services sector based in Limerick (hybrid working available). Reporting to the Team Leader, your main responsibility will be to ensure that investor queries are handled in accordance with the company...

  • Manager - Client Reporting

    4 weeks ago

    Dublin, Dublin City, Ireland EPIC Investment Partners Full time

    About Us EPIC Investment Partners ("EPIC") is a global financial services platform with 230 people across four integrated divisions Capital, Markets, Administration and Advisory.EPIC was founded in 2001 by Giles Brand and Hiren Patel, financial services entrepreneurs with backgrounds in private equity. Business building is at the heart of everything we do....

  • Senior Software Engineer

    1 month ago

    Dublin, Dublin City, Ireland Client 1 Full time

    Senior Software Engineer - HIRING ASAP Start date: ASAP Duration: 12 MonthsLocation: 1 week in Dublin office/3 weeks WFHRate: €350-€400 per daySummaryOur client is looking for a hands-on Senior Software Engineer to independently operate as part of a squad of engineers to develop high-quality applications servicing the financial industry. You will have...

  • Director, Technical Operations

    3 weeks ago

    Dublin, Dublin City, Ireland Azurity Pharmaceuticals Full time

    Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial...

  • Data scientist I

    1 month ago

    Dublin, Dublin City, Ireland Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Client Project Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Nbsalonspa Full time

    Organisation Description WuXi Biologics provides the only open-access biologics technology platform in the world offering an end-to-end biologics medicine production service. The successful candidate will have the opportunity to work in a Factory of the Future, and act as conduit between the customer and technical teams ensuring a seamless path to market...

  • Senior Software Engineer, Charles River Development, Assistant Vice President

    4 weeks ago

    Dublin, Dublin City, Ireland State Street Full time

    Summary: 30 trillion dollars in assets are managed on Charles River Investment Management System (CR IMS) by 38,000+ professionals in 30+ countries. The portfolio management platform offers a saleable, state-of-the-art set of functions, enabling various user types from Portfolio Managers to high powered institutional Traders to construct and manage large and...

  • Facilities Client Account Manager

    2 months ago

    Dublin, Dublin City, Ireland Cpl Full time

    Account Manager for Technical Services/ Engineering Company (M&E)Job descriptionWe are presently looking to recruit an Account Manager for an expanding engineering business in Dublin. As the Account Manager you will be responsible for establishing the scope and delivery of all technical services to the assigned client contracts. This is very much a Client...

  • Graph Data Engineer

    2 months ago

    Dublin, Dublin City, Ireland Client 1 Full time

    Graph Data Engineer - Dublin - HIRING ASAP Start date: ASAP Duration: 5 MonthsLocation: Hybrid Working: Dublin office Rate: FLEXIBLEResponsibilitiesOur client is looking for a Graph Database AI/ML Engineer to work on an exciting project involving Graph Database and AI Models.As a Graph Database AI/ML Engineer, you'll be at the forefront of innovative...

  • Senior Software Engineer, Charles River Development, Assistant Vice President

    3 months ago

    Dublin, Dublin City, Ireland State Street Full time

    Summary: Contribute to the enhancement and maintenance of one or more Charles River IMS modules or components as a senior member of an agile scrum team. Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.CRD is currently expanding the capabilities of our products in several new areas. The...