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Supplier Support Analyst
3 months ago
What is the opportunity?
Technology Services, part of the Group IT division, is accountable for IT Service Delivery in a multi-vendor, outsourced model. Relationship Managers are assigned to each vendor to support their engagement with the bank. The successful candidate will work closely with these Relationship Managers to ensure the relationships are managed appropriately in line with our outsourcing policy.
In this Role, you will...
- Work with the Relationship Managers to support the performance of our vendors.
- Represent Relationship Manager at internal fora.
- Ensure adherence to vendor governance processes i.e., forums, agenda, attendees.
- Ensure risk, compliance and governance related data, Contract obligations, KYS, Business Continuity, Exit Planning expectations are being met.
- Tracking and reporting of issues to closure.
What will make you stand out?
As we work in a highly regulated environment, there are many policies to comply with. We work with our colleagues in Procurement to ensure that these policies are effectively adhered to. Relationship Managers are busy people. Your role will be to support the Relationship Managers, to help them navigate and deliver against their many expectations.
The ability to work with people who are themselves under pressure, to ensure that they are as prepared as they can be to complete their compliance tasks, to be resilient, pragmatic, responsive & flexible will make you stand out - These are the attributes of a successful candidate.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
The candidate should be great at creating and developing relationships. They should be well organised and excellent communicators. They should be capable of co-ordinating activities with relationship managers across the Bank.
More about the team
The Supplier Specialist Team supports our IT supplier Relationship Managers. There are 2 people who support c70 relationship managers across Bank of Ireland Group, primarily Ireland & UK. The team ensures that activities are completed on time, meet expectations and outcomes are appropriately evidenced. Much of the work is planned and scheduled but challenge arise from time to time that require excellent interpersonal, organising and communication skills.
This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager.
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career
Key Competencies
- Customer Focused - Self
- One Group, one team - Self
- Agile - Self
- Manage Risk - Self
- Champion Transformation - Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.
Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
