Systems Analyst 1-Support

6 days ago

Dublin, Dublin City, Ireland Oracle Full time

Job Description

At Oracle, we are committed to transforming healthcare through innovative technology solutions that support the proactive management of population health. Our mission is to improve healthcare delivery and outcomes by enabling seamless data integration and advanced analytics across various healthcare settings.

We are seeking a dedicated and skilled Support System Engineer to join our Population Health Solutions team. In this role, you will play a critical part in ensuring the smooth operation and optimization of our Health Information Exchange (HIE) platforms. You will be the primary point of contact for our international clients, providing technical support and resolving system issues related to healthcare data integration.

Key Responsibilities:

Client Support: Serve as the main contact for HIE platform clients, offering timely and effective technical support and resolving complex issues related to system interfaces and data integration.

Incident Management: Handle and resolve support tickets related to HIE platform incidents. Conduct thorough root cause analysis and implement corrective actions to prevent recurrence.

System Maintenance: Perform regular system maintenance tasks, including monitoring, updates, and backups. Ensure the HIE platform operates efficiently and meets performance standards.

Troubleshooting: Lead troubleshooting efforts to identify and resolve technical problems with system interfaces, data connections, and interoperability issues.

Collaboration: Work closely with the Population Health team and other departments to coordinate support activities, share knowledge, and contribute to continuous improvement initiatives.

Technical Documentation: Develop and maintain detailed technical documentation, including support procedures, troubleshooting guides, and configuration settings.

Training and Guidance: Provide training and guidance to clients and team members on system functionalities, best practices, and issue resolution techniques.

Compliance and Security: Ensure all support activities comply with industry standards and regulations, maintaining the confidentiality and security of patient data.

Career Level - IC1

Responsibilities

As a System Engineer, you will play a crucial role in our Support Organization as a healthcare data integration expert. You will serve as the primary client contact, leading troubleshooting activities and resolving system interface issues on the HIE platform. Your responsibilities will include managing incident tasks, setting up and maintaining environments, and providing Tier III and other support as needed. Collaboration with the Population Health Team and leadership will be essential in this role.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer


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