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Helpdesk Administrator
4 months ago
Our client - a global pharmaceutical manufacturing facility based in Dublin 15, requires an Helpdesk Engineering Administrator to join their busy team. Strong client-facing and communication skills are essential. Min 2 years experience in a process plant in an operations support role required.
Role
· Manage the help desk using the Maximo.
· Provide Maximo support to the data entry team
· Running applicable reports in Maximo and pulling documents together for meetings and audits.
· Maintain, scan, and upload documents into the share point or other data repositories
· Ensure compliance with all regulatory GMP, Safety, and Environmental requirements
· Sharepoint management
· Provide first-level contact and convey resolutions to customer issues
· Appropriately escalate unresolved queries to the next level of support
· Track, route, and redirect problems to correct resources
· Update customer data and produce activity reports
· Walk customers through the problem-solving process
· Follow up with customers, provide feedback and see problems through to resolution
· Utilise excellent customer service skills and exceed customers' expectations
· Ensure proper recording, documentation and closure
· Recommended procedure modifications or improvements
· Preserve and grow your knowledge of help desk procedures, products and services
Requirements
· Min 2+ years' experience in a process plant or other industry in maintenance or operations support role
· Experience in CMMS (Maximo) Administrator (optional)
· Self-motivated with high attention to detail
· Safety and Quality Awareness
· Proven working experience in providing Help Desk support
· Proficiency in English
· Working knowledge of help desk software, databases
· Strong client-facing and communication skills
· Advanced troubleshooting, well organized, and multi-tasking skills
· Customer service orientation